Practice Manager- Durham

3 weeks ago

Durham, United States EssilorLuxottica Full time

TeamVision is a Management Service Organization powered by eyewear industry leader, EssilorLuxottica, that strives to provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in your local community. With ideals centered around patient care and patient experience, TeamVision is seeking top talent interested in career opportunities in both eyecare and patient experience. The Private Practices within TeamVision are engaged in full-scope optometric patient care, with an emphasis on ocular disease management and refractive services. Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

GENERAL FUNCTION

This role supports the Company’s mission to create a community with a primary focus on promoting and guaranteeing premium and professional eyecare experiences with every patient at their local practice. The role also supports advancing the profession of optometry in the healthcare industry. This position is the leader within the local practice and marketplace and establishes the practice as the premier destination for all vision needs within the community. 

MAJOR DUTIES AND RESPONSIBILITIES

Works closely with managing and associate doctors to ensure the highest standard of patient care and work flow efficiency. Conveys a patient-centric approach through leading team performance, coaching, inspiring, and developing team members to deliver unsurpassed patient experiences, every time. Recruits and selects high caliber, success-oriented talent and creates a talent pipeline for succession. Monitors all aspects of practice operations, provides on-the-job training and support to team members in accordance with Company policy and procedure. Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability. Controls profits and expenses for the store, through operational functions, sales and medical/vision insurance claim accuracy, labor, supply ordering, etc. Demonstrates deep undertsanding of eyecare business and patient care and has the capability to transfer knowledge to superior patient experiences and business results. Follows workforce management guidelines to optimally staff all practice hours of operation. Maintains inventory accuracy through proper inventory management procedures. Drives change management activites in the practice to include adoption of new technology, processes, and continued improvement. Ensures all Company approved safety programs are implemented and maintained. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Adheres to all company policies and procedures. Consistently maintains proper dress code. Performs other duties as assigned or as business needs.

BASIC QUALIFICATIONS

High School graduate or equivalent 4+ years management/supervisory experience, preferably in an eyecare/healthcare setting A proven track record of delivering results and growth Excellent business and financial acumen including operational analysis Familiarity with technology, such as point-of-sale, patient record systems, and other software applications Strong communicator and listener

PREFERRED QUALIFICATIONS

College degree or equivalent ABO Certification

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