Reservation Manager

3 weeks ago

McLean, United States Hilton Full time
Reservation Manager - Hilton Shanghai Zhangjiang Science City(

Job Number:

HOT0APX7)

Work Locations

:Hilton Shanghai ZhangjiangEast of Gebaini RoadShanghai201210

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. 

What will I be doing? 

As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards: 

• Make sure all team members complete the Hilton University courses and pass the tests. 

• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements. 

• Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast. 

• Maximize room sales and revenue for the hotel, prioritizing up-selling. 

• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. 

• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. 

• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 

• Always maintain a sales attitude, not losing any sales opportunity in the hotel. 

• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. 

• Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director. 

• Make sure all commissions are correct and followed-up on promptly. 

• Make sure all reject business is filed with the reasons. 

• Ensure that all correspondence has been filed accordingly, with correct and updated information. 

• Comply to the hotel credit policy and make sure all forecast revenues are met. 

• Comply with set rooms supply and price control. 

• Maintain and update guests’ information and sales data by reservation procedures. 

• Maintain high level guest service standards. 

• Ensure all information input is correct. 

• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs. 

• Maintain clean and tidy work areas at all times. 

• Comply with all company policies relating to reservations. 

• Comply with all systems and procedures as laid down by the hotel. 

• Prioritize the quality of reservations. 

• Strictly follow brand standards. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Hospitality: We are passionate about delivering exceptional guest experience. 

• Integrity: We do the right thing all the time 

• Leadership: We are leaders in industry and our communities 

• Teamwork: We are team players in everything we do 

• Ownership: We are owners of our actions and decisions. 

• Now: We operate with a sense of urgency and discipline 

• University graduate. 

• Minimum 5 years of experience in a similar capacity with international chain hotels. 

• Excellent command of written and spoken in English and Chinese to meet business needs. 

• Good interpersonal, organizational and communication skills. 

• Good team player. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Able to lead, provide guidance and develop team members. 

• Knowledgeable and skilled in crisis management. 

• Innovative self-starter with high motivation. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all 

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Hilton Hotels & Resorts

Job

:Call Center and Reservations

  • Reservations Manager

    3 weeks ago

    McLean, United States Hilton Full time

    Reservations Manager( Job Number: HOT0AOVD) Work Locations :Hilton MauritiusWolmarFlic-en-Flac0 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. What will I be doing? As Reservations Manager, you are responsible for achieving occupancy...

  • Reservation Manager

    4 weeks ago

    McLean, United States Hilton Full time

    Reservation Manager( Job Number: HOT0AGKJ) Work Locations :DoubleTree by Hilton Jakarta Diponegoro17 Jalan Pegangsaan TimurCentral Jakarta10310 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Asst Manager Reservation

    2 weeks ago

    McLean, United States Hilton Full time

    Asst Manager Reservation ( Job Number: HOT0APTD) Work Locations :DoubleTree by Hilton AgraPlotH2, B2Taj Nagri Phase 2 YojnaAgra282001 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Reservation Supervisor

    3 weeks ago

    McLean, United States Hilton Full time

    Reservation Supervisor( Job Number: HOT0ALV0) Work Locations :Hilton Garden Inn RayongM7W9+QH Rayong, Mueang Rayong District, Rayong, ThailandRayong21000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...

  • Reservation Supervisor

    4 weeks ago

    McLean, United States Hilton Full time

    Reservation Supervisor( Job Number: HOT0ANXE) Work Locations :DoubleTree by Hilton Bangkok Ploen Chit12 Sukhumvit Soi 2 Bangkok10110 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Front Desk Manager

    2 weeks ago

    McLean, United States Hilton Full time

    Front Desk Manager( Job Number: HOT0ALIT) Work Locations :DoubleTree by Hilton Shenzhen AirportNO.66 Hangcheng AvenueBao'an DistrictShenzhen,Guangdong518126 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...

  • Duty Manager【Hilton Tokyo】

    2 weeks ago

    McLean, United States Hilton Full time

    Duty Manager【Hilton Tokyo】( Job Number: HOT0A4V9) Work Locations :Hilton Tokyo Hotel6-2 Nishi Shinjuku 6-ChomeShinjuku-Ku1600023 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Assistant Manager Front Desk

    4 weeks ago

    McLean, United States Hilton Full time

    Assistant Manager Front Desk( Job Number: HOT0ANJH) Work Locations :Hilton JaipurPlot no G -5 to G - 8Hawa Sadak , Civil LinesJaipur302006 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Duty Manager 值班经理

    4 weeks ago

    McLean, United States Hilton Full time

    Duty Manager 值班经理( Job Number: HOT0ALTV) Work Locations :Doubletree by Hilton ShanweiShanma Road Jinting BayShanwei516600 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Restaurant General Manager | Fine Dining Steakhouse

    5 days ago

    McLean, United States Superior Talent Source Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and dedicated General Manager to lead the team at a Fine Dining Steakhouse. As the General Manager, you will play a pivotal role in upholding the restaurant's reputation for excellence and ensuring the highest level of service for discerning guests.Responsibilities:Operational Excellence: Oversee all...

  • Community Manager

    3 weeks ago

    McLean, United States JLL Full time

    JLL supports the Whole You, personally and professionally. About JLL - We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team...

  • 前台经理/前台副经理Front Desk Manager/Assistant Front Desk Manager-Hilton Shanghai City Center

    3 weeks ago

    McLean, United States Hilton Full time

    前台经理/前台副经理Front Desk Manager/Assistant Front Desk Manager-Hilton Shanghai City Center( Job Number: HOT0AIRG) Work Locations :Hilton Shanghai City CenterNo.488 Yan’an Road Changning District Shanghai Shanghai200051 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From...

  • Service Manager

    2 weeks ago

    McLean, United States Hilton Full time

    Service Manager( Job Number: HOT0ALCU) Work Locations :DoubleTree by Hilton Hotel Beijing168 Guang An Men Wai AvenueXi ChengBeijing100055 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...

  • Senior Associate, Operational Risk Management

    3 weeks ago

    McLean, United States Capital One Full time

    West Creek 3 (12073), United States of America, Richmond, VirginiaSenior Associate, Operational Risk Management Operational Risk Management (ORM) is seeking a Sr. Risk Associate to join the Loss Data team. The Loss Data team is responsible for collecting, analyzing, and reporting internal and external loss data. Internal loss data is used to report risk...

  • Assistant Facilities Manager

    2 weeks ago

    McLean, United States JLL Full time

    JLL is seeking an **Assistant Facilities Manager **to support our client's five facilities located in Virginia and Maryland. Your workstation will be based on a large beautiful campus in McLean, VA, and you will be required to travel to the other facilities monthly and as needed using your own vehicle and being reimbursed mileage. In this role, you will...

  • Asst Executive Floor Manager 行政酒廊副经理

    4 weeks ago

    McLean, United States Hilton Full time

    Asst Executive Floor Manager 行政酒廊副经理 - 上海虹桥祥源希尔顿酒店( Job Number: HOT09YQR) Work Locations :Hilton Shanghai HongqiaoNo. 1116 Hong Song East RdShanghai201103 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...

  • Facilities Manager

    1 week ago

    McLean, United States Barkan Management Company Full time

    Job DescriptionJob DescriptionJob OverviewThe Facilities Manager will oversee the daily operations of a condominium community in McLean, VA. This is a full-time, hands-on, 40 hour per week position. This is a hands-on position which requires a hands-on oriented individual with experience in the property management and/or hospitality industries. This position...

  • Client Manager; u500/MidAtlantic

    4 weeks ago

    Mclean, United States Cigna Full time

    Role Summary Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. Ensures that systems and processes are in place to meet the needs of internal and external clients. Develops and implements strategies and policies relating to account management. Responsibilities * Overall...

  • Client Manager; u500/MidAtlantic

    4 weeks ago

    McLean, United States The Cigna Group Full time

    **Role Summary** Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. Ensures that systems and processes are in place to meet the needs of internal and external clients. Develops and implements strategies and policies relating to account management. **Responsibilities** +...

  • Event Manager

    4 weeks ago

    McLean, United States Bowlero Corporation Full time

    Overview Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Manager with Bowlero Corp. Our Event Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our...