Resident Manager

6 months ago

Pomona, United States TELACU Full time
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

We are looking to hire a Resident Manager to contribute to the shaping of their assigned community by working collaboratively with an onsite team, supervisory team and outside agencies to provide quality affordable housing. The Resident Manager is responsible for all operations including: rent collections, tenant relations, occupancy, financial reporting, regulatory agency compliance, and physical aspect of the community.

 Essential Job Duties 
  • Establishes a positive, productive and professional relationship with the onsite and supervisory team.
  • Works collaboratively with the FOM to ensure the community is operating within approved budget.
  • Enforces rental policies as specified in the approved management plan.
  • Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
  • Processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
  • Follows verification procedures established by the HUD Handbook and Management Policies.
  • Ensures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
  • Ensures all recertification notices are prepared and distributed according to timeline specified by management. Ensures successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
  • Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
  • Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire department, police department, senior centers).
  • Completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlined in the OPPM.
  • Maintains accurate tenant files in compliance with established management procedures and HUD regulations. Keeps tenant files and office files organized, properly maintained and secured.
  • Follows company guidelines related to the use of petty cash and monthly reconciliations.
Other Qualifications: 
  • Must possess excellent interpersonal skills and have a genuine interest in people.
  • Must be highly organized and able to make quick but reasonable decisions.
  • Professional demeanor in handling resident and employee relations.
  • Give and receive instructions in a professional manner.
  • Ability to exercise discretion and confidentiality in relation to managing the community.
  • Demonstrate integrity, respect and responsibility in dealing with residents and other employees.
  • Preferred bilingual and fluent in the language of the community in which they will serve (written and oral).
Knowledge and Skills:
  • Must have foundational computer skills including: Microsoft Office Suite (Outlook email, Word, and calendaring) and the Internet
  • (Level 2; Proficient) (OneSite) user CashPro experience, preferred
  • Onesite and Yardi experience, preferred
  • ADP WorkforceNow user
 Experience and Education:

  • High School diploma or GED equivalent required.
  • Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred.
Physical Requirements:Constantly (6-8+ hours per day) – Sitting, Using hands to finger, handle or feel (computer operation) Occasionally (Up to 3 hours per day) – Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs

Work Environment & Exposures: Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents.  Hazards:  Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.

COVID-19 Vaccination:Must be fully COVID-19 vaccinated by the first day of work. A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.

 TELACU Offers a Competitive Benefits Package:
  • Medical health coverage options: Limited HMO, Full HMO and POS 
  • Dental coverage options: Dental HMO (DMO) and PPO 
  • Vision PPO insurance option
  • Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
  • 401(k) Retirement Plan with generous employer match
  • Company Paid Basic Life / AD&D Insurance
  • Voluntary Supplemental Basic Life / AD&D Insurance
  • Company Paid Long-term Disability
  • Company Paid Employee Assistance Program (EAP) 
  • Colonial Voluntary Supplemental Insurance Options
  • Paid Time Off for Vacation, Sick and Holidays
  • Education Reimbursement


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