Universal Banker I

4 weeks ago

Ashland City, United States United Community Bank Full time

SUMMARY

As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.

EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent  Minimum of one-year retail experience Proficient computer operation skills and ability to operate standard office equipment  Proficient in Microsoft Office programs  Great interpersonal skills in dealing with both internal and external customers  Great telephone and customer service skills  Ability to uncover and provide solutions to meet customer needs and provide resolutions Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

JOB FUNCTIONS

Adhere to all security procedures and follow operational bulletins  Maintain basic knowledge of banking products and services  Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operations  Handle each transaction with care, sensitivity, and confidentiality  Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service  Answer customer inquiries and provide account information and updates as requested  Answer questions regarding bank policies as well as products and services  Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers’ needs while considering perspectives and priorities of different customers Drive proactive needs based sales conversations through interactions, including service to sales, teller interactions and appointment setting Make referrals to other areas of the bank  Educate customers on options for managing transactions using technology and all other tools and resources available Apply product and service knowledge to effectively solve customer problems Assist other staff in serving customers, answering telephones and performing other duties as necessary  When applicable, admit authorized customers to the safe deposit box area, complete necessary forms and rent safe deposit boxes  Utilize bank programs such as customer management and sales tools  Participate and help branch achieve sales goals to maximize success

UNIVERSAL BANKER DUTIES:

Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement  Cash checks and process withdrawals; pay out money after verification of signature and customer balances  Place holds on accounts for uncollected funds  Verify and package coin and currency  Balance cash drawer at the end of the day and report any discrepancies to the Supervisor  Ensure the teller station is properly stocked with forms, supplies, etc.  Prepare currency transaction reports as necessary including entering information on monetary instrument logs  Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable)  Orders and maintains inventory of negotiable instruments in teller area; verify cash received upon sale of negotiable instruments  Adhere to operator limits (Teller Supervisor’s approval required on amounts larger) on all applicable transactions (ex: Split Deposits)  Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc.  Send items for collection when necessary  Work drive-in Teller area when necessary  Assist in ATM servicing when necessary Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc.  Provide personalized service to depositors including new checking, savings, and certificate accounts  Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed  Have a thorough knowledge of all retail products and service, including Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursements  Fulfill onboarding process for all new customers  Perform daily operation of computer applications and make changes or updates to existing accounts when authorized and necessary  Responsible for ordering new account kits and related supplies  When applicable assist with vault money, which includes ordering/shipping/balancing Verify cash received/shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area Place stop payments when requested by customer Verify and place holds on deposits as needed when risk of loss is identified

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Location in United footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  • Universal Banker

    4 weeks ago

    Salt Lake City, United States Utah First Credit Union Full time

    Job DescriptionJob DescriptionAre you ready to continue your career in financial services? Utah First Credit Union invites you to join our dedicated team as a 40-hour-a-week Universal Banker at our Cottonwood Heights, Utah branch. We're seeking individuals who are passionate about providing unparalleled service and making a positive impact on...

  • Universal Banker

    3 weeks ago

    Salt Lake City, United States Utah First Credit Union Full time

    Job DescriptionJob DescriptionAre you ready to continue your career in financial services? Utah First Credit Union invites you to join our dedicated team as a 40-hour-a-week Universal Banker at our Cottonwood Heights, Utah branch. We're seeking individuals who are passionate about providing unparalleled service and making a positive impact on...

  • Universal Banker

    6 days ago

    Salt Lake City, United States Utah First Credit Union Full time

    Are you ready to continue your career in financial services? Utah First Credit Union invites you to join our dedicated team as a 40-hour-a-week Universal Banker at our Cottonwood Heights, Utah branch. We're seeking individuals who are passionate about providing unparalleled service and making a positive impact on customers' financial well-being. The branch...

  • Universal Banker

    4 weeks ago

    Dodge City, United States Sunflower Bank, N.A. Full time

    Job Type Part-time Description Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch! Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a plus but not required- WILL TRAIN! Excellent Benefits, PTO, Incentive...

  • Universal Banker

    1 month ago

    Dodge City, United States Sunflower Bank NA Full time

    Job DescriptionJob DescriptionDescription:Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch!Customer Service experience is a MUSTCash Handling experience is a MUSTBanking experience is a plus but not required- WILL TRAIN!Excellent Benefits, PTO,...

  • Universal Banker

    3 weeks ago

    Dodge City, United States Sunflower Bank, N.A. Full time

    Job Type Part-time Description Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch! Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a plus but not required- WILL TRAIN! Excellent Benefits, PTO, Incentive...

  • Universal Banker

    3 weeks ago

    Dodge City, United States Sunflower Bank NA Full time

    Job DescriptionJob DescriptionDescription:Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch!Customer Service experience is a MUSTCash Handling experience is a MUSTBanking experience is a plus but not required- WILL TRAIN!Excellent Benefits, PTO,...

  • Universal Banker

    3 weeks ago

    Dodge City, United States Sunflower Bank NA Full time

    Job DescriptionJob DescriptionDescription:Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch!Customer Service experience is a MUSTCash Handling experience is a MUSTBanking experience is a plus but not required- WILL TRAIN!Excellent Benefits, PTO,...

  • Universal Banker

    2 months ago

    Kansas City, United States Miscellaneous Staffing Services Full time

    Description Job Description The primary function of the Universal Banker position is to offer excellent member service in every interaction with current and potential members, vendors, and all team members. The Universal Banker is responsible for building and strengthening relationships with Kansas City Credit Union members and potential members through the...

  • Universal Banker

    3 weeks ago

    Kansas City, United States Miscellaneous Staffing Services Full time

    Description Job Description The primary function of the Universal Banker position is to offer excellent member service in every interaction with current and potential members, vendors, and all team members. The Universal Banker is responsible for building and strengthening relationships with Kansas City Credit Union members and potential members through the...

  • Universal Banker

    2 months ago

    Orange City, United States Ambank Company Full time

    Job DescriptionJob DescriptionSalary: Universal Banker - American State Bank - Orange City locationABOUT AMERICAN STATE BANKFor over 45 years we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our...

  • Universal Banker

    3 weeks ago

    Orange City, United States Ambank Company Full time

    Job DescriptionJob DescriptionSalary: Universal Banker - American State Bank - Orange City locationABOUT AMERICAN STATE BANKFor over 45 years we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our...

  • Universal Banker

    1 week ago

    Oklahoma City, United States BancFirst Corporation Full time

    Universal Banker Oklahoma City, OK Onsite Position 809 Cornell Parkway, Oklahoma City, OK 73102 Full Time: M-F, Saturdays as scheduled POSITION SUMMARY This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys...

  • Universal Banker

    1 month ago

    Big Stone City, United States Minnwest Bank Full time

    Job DescriptionJob DescriptionPosition Summary/Purpose:Minnwest Bank is seeking a Full Time Universal Banker for our West District locations including Summit, Florence, Wilmot, Ortonville, Luverne, Tracy and Slayton. The Universal Banker is responsible for providing all Minnwest Bank customers with a professional and courteous knockout customer experience,...

  • Universal Banker

    4 weeks ago

    Garden City, United States Washington Trust Bank Full time

    Description Location: State Street Branch - 7309 W. State Street, Garden City, ID 83714 Schedule: Monday - Thursday, 8:15am - 5:15pm and Fridays 8:15am - 6:15pm. Schedule may vary, must be flexible. Regular, reliable attendance required. "The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented...

  • Universal Banker

    3 weeks ago

    Garden City, United States Washington Trust Bank Full time

    Description Location: State Street Branch - 7309 W. State Street, Garden City, ID 83714 Schedule: Monday - Thursday, 8:15am - 5:15pm and Fridays 8:15am - 6:15pm. Schedule may vary, must be flexible. Regular, reliable attendance required. "The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented...

  • Universal Banker

    13 hours ago

    Switz City, United States Teachers Credit Union Full time

    Universal Banker We are searching for an experienced Part-Time Universal Banker at our Gary Branch. Gary, Indiana Essential Function Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building...

  • Universal Banker

    4 weeks ago

    Ellwood City, United States WesBanco Bank Inc. Full time

    Job Title - Department Universal Banker - Ellwood City Location This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Ellwood City, PA.Market Western PA Work Hours per Week 37.5 Requirements High school diploma or GED required. Banking, cash handling, sales, and...

  • Universal Banker

    3 weeks ago

    Ellwood City, United States WesBanco Bank Inc. Full time

    Job Title - Department Universal Banker - Ellwood City Location This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Ellwood City, PA.Market Western PA Work Hours per Week 37.5 Requirements High school diploma or GED required. Banking, cash handling, sales, and...

  • Universal Banker

    4 weeks ago

    Paden City, United States WesBanco Bank, Inc. Full time

    Location This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be at the Paden City Banking Center.Requirements High school diploma or GED required. Banking, cash handling, sales, and customer service experience preferred. Job DescriptionSummary: Helps foster a...