Service Technician

2 weeks ago

Norfolk, United States Xerox Full time

General Information

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City Norfolk, Virginia Beach State/Province Virginia Country United States Department Technical Customer Services Date Thursday, May 2, 2024 Working time Full-time Ref# 20032307 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 33,840 Annual Base Salary Maximum 67,680 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit .

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

Primary Responsibilities: 

Perform equipment modifications to Military standards/specifications. Install Xerox and 3rd party equipment onboard Navy vessels.  Diagnose and repair all scoped equipment and Perform remote service support to the Navy. Complete Instructional Skills training and Deliver technical repair training to the Navy. personnel via classroom setting. Supply and Parts ordering, tracking, delivery and overall management  Must be able to lift 50 lbs and Must be able to bend, climb and kneel  Anticipates customer needs and identifies appropriate alternatives  Provide a support role during the rollout of the technical solutions and equipment installations  Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment  Actively communicate with colleagues to share technical information.  Manage relationships with the client to optimize customer satisfaction.  Recommend product replacements as necessary and have the ability to travel on short notice if required. Must have or be able to obtain Secret clearance.

Desired Skills: 

Prior Navy or Military Veterans are desired  Strong interpersonal and communication skills  Ability to work a flexible schedule.  Ability to successfully interact with Military Officers  Ability to multitask and prioritize many initiatives simultaneously  Excellent communication skills both written and verbal  Quick learner – not shying away from understanding technology  Team player who is comfortable taking direction and collaborating with team  Ability to manage/work in a cross-functional team/environment  Good interpersonal skills, comfortable meeting new people, characterized by  professional, self-confident, and friendly demeanor  Ability to grasp technical information of Xerox products  Evidence of experience working within virtual teams  Attention to detail with strong organizational skills  Proven ability to communicate and influence at all levels of the business  Responsive and able to prioritize  Experience in a field-based service role  Skills in the use of diagnostic tools, such as multi-meters  Good communication and reporting skills.  Customer-focused mentality.  Self-starter, the successful candidate will be well organized, operating with minimal supervision 

Pre-requisites: 

Able to work independently  Must be able to travel (passport required)  Candidates must possess or can obtain a DOD Secret Clearance  Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required  Experience with troubleshooting applications & network related issues with  equipment. #Ll-AR1

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