Suite Attendant

Job Description

Join our dynamic team as a Suite Attendant and step into the world of luxury hospitality As a vital member of our housekeeping team, you’ll be entrusted with crafting an unforgettable guest experience by accurately cleaning and maintaining the suite interior and exterior spaces consistent with our standards, as well as federal, state and local regulations. Elevate our guests’ stay with your attention to detail and dedication to providing a pristine and welcoming environment. 

Pay rate: $21.82 per hour.

Schedule Details:
Our Housekeeping Department operates 7 days per week. On-Call Suite Attendants are generally scheduled 0-19 hours per week, shifts will range between the hours of 8:30am through 5:30pm. 

Additional Responsibilities Include:

Remove all bed linens, terry, and trash upon checkout. Clean bathroom(s), bedroom(s), parlor(s), living rooms and kitchenettes. Make bed(s) with clean linen. Replace used terry in bathroom(s). Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen. Replace any damaged, torn or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed. Replace shower curtain if stained, damaged or discolored. Turn on lights to confirm accurate light bulb wattage and ensure lights are in working order. Vacuum and spot clean carpets and flooring. Vacuum all upholstered furniture and dust all furniture, fixtures and pictures. Report any maintenance deficiencies. Ensure confidentiality and security of all suites. Immediately secure any lost & found items and turns them in to security and/or management. Provide assistance to members, owners, and guest to address questions, requests, or concerns; advances concerns to management as needed. Assist other team members, as needed or requested. Complete all required company training and compliance courses, as assigned. Enforce company standards and maintain compliance with all policies and procedures. Other related duties as assigned.

To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:

Capable of understanding and following both oral and written directions as well as knowledge and usage of accurate business English and office practices. Able to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact professionally with internal and external customers. Excellent customer service skills. Able to take initiative and adapt to changes. Recognize an emergency and take appropriate action. Able to establish and maintain harmonious working relations. Able to use good judgment, work independently, with minimal direction. Able to perform various physical duties, including frequent standing, walking, climbing stairs, crouching, reaching, bending, often changing from one task to another within established timeframes. Able to consistently demonstrate and maintain the highest standards of integrity when interacting with team members, management, owners and guests. Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

6 months in housekeeping or related experience. Able to work flexible schedules including mornings, evenings, weekends and holidays.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

High School diploma or equivalent experience. Previous experience in the hospitality or timeshare industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description

Join our dynamic team as a Suite Attendant and step into the world of luxury hospitality As a vital member of our housekeeping team, you’ll be entrusted with crafting an unforgettable guest experience by accurately cleaning and maintaining the suite interior and exterior spaces consistent with our standards, as well as federal, state and local regulations. Elevate our guests’ stay with your attention to detail and dedication to providing a pristine and welcoming environment. 

Pay rate: $21.82 per hour.

Schedule Details:
Our Housekeeping Department operates 7 days per week. On-Call Suite Attendants are generally scheduled 0-19 hours per week, shifts will range between the hours of 8:30am through 5:30pm. 

Additional Responsibilities Include:

Remove all bed linens, terry, and trash upon checkout. Clean bathroom(s), bedroom(s), parlor(s), living rooms and kitchenettes. Make bed(s) with clean linen. Replace used terry in bathroom(s). Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen. Replace any damaged, torn or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed. Replace shower curtain if stained, damaged or discolored. Turn on lights to confirm accurate light bulb wattage and ensure lights are in working order. Vacuum and spot clean carpets and flooring. Vacuum all upholstered furniture and dust all furniture, fixtures and pictures. Report any maintenance deficiencies. Ensure confidentiality and security of all suites. Immediately secure any lost & found items and turns them in to security and/or management. Provide assistance to members, owners, and guest to address questions, requests, or concerns; advances concerns to management as needed. Assist other team members, as needed or requested. Complete all required company training and compliance courses, as assigned. Enforce company standards and maintain compliance with all policies and procedures. Other related duties as assigned.

To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:

Capable of understanding and following both oral and written directions as well as knowledge and usage of accurate business English and office practices. Able to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact professionally with internal and external customers. Excellent customer service skills. Able to take initiative and adapt to changes. Recognize an emergency and take appropriate action. Able to establish and maintain harmonious working relations. Able to use good judgment, work independently, with minimal direction. Able to perform various physical duties, including frequent standing, walking, climbing stairs, crouching, reaching, bending, often changing from one task to another within established timeframes. Able to consistently demonstrate and maintain the highest standards of integrity when interacting with team members, management, owners and guests. Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

6 months in housekeeping or related experience. Able to work flexible schedules including mornings, evenings, weekends and holidays.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

High School diploma or equivalent experience. Previous experience in the hospitality or timeshare industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

---