Appliance CSR

Position provides telephone and internet web sales support for a major retail appliance brand. The successful candidate will work within a team to reach out to store associates and customers in order to provide product knowledge support.

Benefits: Medical, dental and vision plans, paid holidays and PTO, company equipment, comprehensive compensation for mileage, travel (hotel and meals) 

Job Duties and Responsibilities

Responsible for reaching out to store associates daily in order to educate and inform them of the retailers various products Answer incoming questions and concerns via internet, email, and phone Track and record customer calls and conversations Complete weekly and monthly customer reports Perform other duties as assigned

Minimum Requirements:

A minimum of 1 year prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required. Ability to work varied hours/days, weekends and evenings as business dictates is required. Provide excellent customer service to customers Ability to follow directions and catch on quickly HS diploma or equivalent required Excellent typing and communication skills using email and web navigation and Strong Microsoft Office proficiency. Ability to work independently with minimal to no supervision

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