Engagement Manager

2 weeks ago

Jackson, United States RedMane Technology Full time
Engagement Manager – Jackson, MS  

Company Description
RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.

RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.

The diverse and passionate teams within RedMane address complex, real-world challenges. Technology is just our tool.

The Role
RedMane is expanding its professional services delivery capabilities in seeking a Client Engagement Manager to function as a client expert at the intersection of business development and services delivery within RedMane’s most strategic accounts. This position is based in Jackson and will be embedded as a key member of the RedMane account team with our Project Managers and client delivery teams.

You will become an expert on the client, leading efforts in the development of new client stakeholder relationships and account growth opportunities, while ensuring strong account satisfaction. This person will need to develop a thorough understanding of our mCase platform and its functionality.

Responsibilities include:
  • Careful interaction with client stakeholders and lobbyists to identify new opportunities within the state to increase RedMane’s footprint outside of the existing project.
  • Constructing a comprehensive client account plan in partnership with the business development team to guide a robust engagement strategy.
  • Serving as an expert client resource and developing reliable client account intelligence in working with lobbyists to discover prospective proposals, budgeting allocations and political shifts.
  • Coordinating and managing feedback from clients, including analysis of surveys and senior leadership interviews, and then communicating accordingly to ensure coordination and proper alignment within RedMane delivery efforts.
  • Tracking broader market trends and changes to help the account leadership understand the impact on the client specific landscape.

Qualifications
  • 10+ years of professional services with experience in account management and client development; consulting background preferred.
  • Understanding of state government both from the perspective of delivering state services as well as understanding the political and influential landscape of the state.
  • Thorough understanding of budget and procurement cycles as well as an understanding of how the state allocates and utilizes resources.
  • Understanding of Child Welfare programs including federal compliance and CCWIS standards is beneficial.
  • Proven performance in a fast-paced, intellectually intense, service-oriented environment with people at all levels.

All professionals at RedMane are expected to possess these qualities:
  • A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values. 
  • A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.

We Offer You
RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.  

Additionally, we believe you should have fun and enjoy growing your career; we provide the supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:
  • A flexible work environment that includes hybridized locations and schedules with frequently catered lunches in the office. 
  • Market based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  • A culture that promotes and fosters career growth through professional training and mentoring.
  • An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, weekly Pilates classes in the office, and events that range from 5k's to triathlons.
  • Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.


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