Product Solutions Manager

4 weeks ago

Tempe, United States JPMorgan Chase & Co. Full time

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.

As a Product Solutions Manager in Commercial Banking Solutions, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. 

Job responsibilities 

Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives Define and configure optimal solutions that address clients’ needs and objectives  Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap Perform business case analyses for clients supporting an integrated payables solution set; articulate end-to-end operational and working capital benefits of our disbursement products. 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products Extensive experience working in a sales cycle and engaging with clients on a regular basis Experience modifying preconfigured solutions to meet complex problems Demonstrated prior experience working in a highly matrixed and complex organization  Technical expertise, payments industry knowledge, and consultative background around complex solutions High level of integrity, energetic, competitive and goal-oriented; highly motivated; outstanding interpersonal, time management and leadership skills Laser focus in understanding and articulating customer needs and turning needs into actionable solutions

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