Lead Generator Technician

2 months ago

Omaha, United States HM Cragg Full time

Position Overview:

The Lead Generator Technician has a critical role in all activities related to the Generator Service Department. In this role, you will act as an in-field technical expert under the direct supervision of the Regional Service Manager. This service team member provides leadership and support to all HM Cragg Service Technicians in the region and is a consistent advocate for the technicians' daily operations, training, and mentoring.

Reporting Relationship: The Lead Generator Technician reports to the Regional Service Manager


Responsibilities:

Generator Service:

  • Perform repairs and preventive maintenance on power generation systems
  • Conduct onsite troubleshooting and diagnostics of intricate mechanical and electrical systems
  • Maintain knowledge of evolving technologies in the industry
  • Progress through the Generac technician certification program, complete continuing education requirements and participate in other training as required
  • Perform other duties as assigned

Customer Service:

  • Provide comprehensive assessments of customers' needs and recommend appropriate repairs while ensuring exceptional customer care and satisfaction
  • Cultivate and sustain positive relationships with customers

Technical Support:

  • Provide real-time technical support to field technicians via calls, emails, and on-site visits.
  • Engage in advanced troubleshooting and repair procedures.

Safety Champion:

  • Promote a culture of safety to office and field staff while driving the compliance of safety policies and procedures.
  • Ensure that safety protocols are always strictly adhered to.
  • Stay up to date on company-sponsored safety training, compliance, and knowledge of HAZ MAT and DOT requirements.

Process Improvement:

  • Stay up to date with industry trends and advancements
  • Recommend changes to company policies and procedures as necessary
  • Support process improvement initiatives and development of new procedures to streamline workflows, customer satisfaction and quality assurance

Requirements:

Skills/Knowledge:

  • High level of electrical and mechanical aptitude revolving around power generation systems
  • Extensive working knowledge of electrical systems ranging from 5 VDC to 480 VAC
  • Broad range of expertise in prime movers ranging in size from 990CC to 65L engines
  • Ability to work with a range of tools, from wrenches to multimeters
  • Possess advanced troubleshooting skills and be able to effectively operate basic shop equipment
  • Ability to fluently read and interpret wiring diagrams and schematics
  • Must be computer proficient, specifically with Microsoft 360 and various OEM proprietary controller software packages

Personal Attributes:

  • Interpersonal - Maintains confidentiality, keeps emotions under control, approaches others tactfully, and works with honesty, integrity, and ethics
  • Teamwork - Balances team and individual goals, exhibits objectivity and openness to others' ideas and viewpoints, gives and welcomes feedback
  • Communication - Demonstrated proficiency in verbal, written and listening skills; ability to complete maintenance reports and business correspondence, effectively present information and respond to questions from groups of managers, clients, applicants, etc
  • Client Service - Conducts self professionally, skillfully, and efficiently manage client needs, responds promptly to others at all times, and treats others with respect
  • Leadership - Continually develops skills and encourages growth, strong ability to work Independently, inspires and motivates others to perform successfully, and has a willingness to bring new ideas to the table
  • Effective and polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence
  • High attention to detail, able to problem solve logically and think critically
  • Adherence to company policies and procedures, meet company goals and objectives
  • Dependable and able to work independently
  • Ability to work flexible hours, days, travel, and stay overnight
  • Must be able to work overtime and after hours, as needed
  • Willing to work in a rotating on-call schedule
  • Possesses strong work ethic and takes ownership of both company and client goals/objectives
  • Focused on understanding, meeting, and exceeding customer expectations
  • Ensure mutual success of the company and its employees through strong collaboration and teamwork

Qualifications:

  • High school diploma or equivalent
  • 3 plus years of power generation experience is required
  • 2 plus years of technical troubleshooting experience required
  • Generac Master Certified Technician or the ability to acquire it
  • EGSA Journeyman Certification or the ability to acquire it
  • Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard
  • Must maintain compliance with DOT random drug and alcohol screening requirements
  • Must be able to lift 100 pounds and able to bend and twist several times a day
  • Must be able to work with arms extended above head for extended periods of time

Travel and hours expectations:

  • Up to 50% based on HMC projects and time of year
  • Work hours as required to serve all internal and external stakeholders effectively

  • Field Generation Service Technician

    2 weeks ago

    Omaha, United States Interstate Companies Inc Full time

    Job DescriptionJob DescriptionInterstate Power System’s is looking for a talented Field Power Generation Mechanic/Technician(s) for our Omaha, Nebraska location that specializes in generator repairs. We are offering highly competitive wages!A Field Power Generation Technician/Mechanic is responsible for operating, maintaining, and repairing equipment used...

  • General Service Technician

    3 weeks ago

    Omaha, United States T.O. Haas Tire & Auto Full time

    Job DescriptionOverview: T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we're growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas...

  • Automotive General Service Technician

    2 weeks ago

    Omaha, United States Sun Auto Tire & Service Full time

    OverviewStart a career with T.O. Haas Tire. We are immediately hiring hard-working people who are willing to learn. We don't require previous experience in our GS Tech roles. We'll teach you the job while you're being paid. Learn new skills, commit to being the best at what you do, and grow with our company.T.O. Haas Tire big enough for you to make a career,...

  • Automotive General Service Technician

    1 week ago

    Omaha, United States Sun Auto Tire & Service Full time

    OverviewStart a career with T.O. Haas Tire. We are immediately hiring hard-working people who are willing to learn. We don't require previous experience in our GS Tech roles. We'll teach you the job while you're being paid. Learn new skills, commit to being the best at what you do, and grow with our company.T.O. Haas Tire big enough for you to make a career,...

  • Automotive General Service Technician

    1 week ago

    Omaha, United States Sun Auto Tire & Service Full time

    OverviewStart a career with T.O. Haas Tire. We are immediately hiring hard-working people who are willing to learn. We don't require previous experience in our GS Tech roles. We'll teach you the job while you're being paid. Learn new skills, commit to being the best at what you do, and grow with our company.T.O. Haas Tire big enough for you to make a career,...

  • Licensed Veterinary Technician

    2 months ago

    Omaha, United States Sirius Veterinary Orthopedic Center Full time

    Job DescriptionJob DescriptionLicensed Veterinary Technician - ICU LeadWe are looking for a confident and motivated, hard working Licensed Veterinary Technician to join our team.Sirius Veterinary Orthopedic Center employs 3 Full-Time Surgeons who operate 5 days a week. Our facility is equipped with 4 operating suites, Mindray WATO EX-35 anesthesia systems,...

  • Lead Warehousing Technician

    3 weeks ago

    Omaha, Nebraska, United States Merck Full time

    Job DescriptionOur Supply Chain Team ensures inventory is consistently available to meet customer demand. We coordinate all aspects of supply through supply planning, sourcing, making, inventory management, packaging and delivery. We partner across the Marketing, Finance and Manufacturing organizations to build a robust demand and supply plan and ensure we...

  • Data Center IT Lead Technician

    4 days ago

    Omaha, United States Ascent LLC. Full time

    Job DescriptionJob DescriptionCompany DescriptionAscent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical...

  • Data Center IT Lead Technician

    3 weeks ago

    Omaha, United States Ascent LLC. Full time

    Job DescriptionJob DescriptionCompany DescriptionAscent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical...

  • Lead Audio Visual Technician

    2 months ago

    Omaha, United States Inspire Event Technologies LLC Full time

    Job DescriptionJob DescriptionAt INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.We provide quality technology,...

  • Lead Slot Technician

    2 months ago

    Omaha, Nebraska, United States WarHorse Gaming Omaha Full time

    SummaryLead Slot TechnicianSummary DescriptionThe Lead Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.Essential Job Functions/DutiesPractices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC. Work...

  • Lead Slot Technician

    3 weeks ago

    Omaha, United States WarHorse Gaming Omaha Full time

    Summary Lead Slot Technician Summary Description The Lead Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience. Essential Job Functions/Duties Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha,...

  • Lead Slot Technician

    3 weeks ago

    Omaha, Nebraska, United States WarHorse Gaming Omaha Full time

    SummaryLead Slot TechnicianSummary DescriptionThe Lead Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.Essential Job Functions/DutiesPractices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.Work with...

  • Lead Recovery Technician

    1 month ago

    Omaha, United States Northpoint Recovery Holdings, LLC Full time

    Job DescriptionJob DescriptionJob Title: Lead Recovery TechnicianReports To: Residential Program DirectorLocated in Omaha, Nebraska, Northpoint Nebraska is a 44-bed inpatient residential treatment facility providing specialized treatment for substance abuse and co-occurring mental health disorders. Our core purpose is to save lives and restore...

  • laboratory technician

    2 days ago

    Omaha, Nebraska, United States JBS USA Full time

    Job title: Laboratory TechnicianLocation: JBS Omaha Beef PlantReporting to: Lab Tech SupervisorJBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and...

  • Field Service Technician

    1 month ago

    Omaha, United States Quench Full time

    Job DescriptionJob DescriptionThe PositionWe are currently seeking a Field Service Technician for our Omaha, NEarea market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance....

  • Hospital Services Lead Technician

    1 week ago

    Omaha, United States Stericycle Full time

    $19.66/hr, Daylight Shift, NO WEEKENDS and Great Benefits: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical...

  • Supervisor, Lead Tech

    3 days ago

    Omaha, United States Screenmobile Full time

    As a Supervisor/ Lead Tech, you are an integral part of the team. You will produce and install the window and door products for our customers and also be the "face" of the company with in person interactions. It is imperative that you have a strong knowledge of all products as well as show respect and courtesy to all customers.This position is right for you...

  • Maintenance Technician

    1 month ago

    Omaha, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionPlay a critical role in maintaining the physical condition and appearance of a hotel in Omaha when you become a maintenance technician.What matters most as a maintenance technician: Competitive pay of $18 an hourShift: needs to be flexible 7 days a week and 7-330 or 230-11.Schedule will be created once trainedBenefits include;...

  • Maintenance Technician

    4 weeks ago

    Omaha, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionPlay a critical role in maintaining the physical condition and appearance of a hotel in Omaha when you become a maintenance technician.What matters most as a maintenance technician: Competitive pay of $18 an hourShift: needs to be flexible 7 days a week and 7-330 or 230-11.Schedule will be created once trainedBenefits include;...