Sr. Order Execution Fulfillment Specialist

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need: 

Mohawk is looking for a Sr. Order – Execution Fulfillment Specialist who can do more for Mohawk Flooring North America brands. 

The Specialist will provide customer support and communication for Company customers, sales professional services, and administration. To provide Planning the forecast demand while managing inventory while increasing sales in the process. Under direct supervision, responsible for booking and releasing customer orders and assuring that all orders are properly shipped. This role impacts various areas through effective coordination of information from different offices. This information will be used by Sales Management in customer account business reviews. 

What you’ll do: 

Proactively working on customers’ needs by utilizing information provided by Product Managers, Planning, and Distribution. Reoptimizing inventory for shippable orders Pushing Shipments out the door for KPI’s Proactively working with Sales and assisting Customer Service to fulfill orders and advising production information provided by planning.  Managing specific rollouts for National Account and Specialty Customers such as Home Depot, Lowes, Menards, Empire, Sherwin Williams, Nebraska Furniture Mart, and RC Willey.  Process over-allocation report: managing orders over-allocated due to system error and re-allocating orders as necessary. Managing Q4 inventory to assign first quality orders and increased sales.  Manually pegging and allocating based on ELT business rules. Allocating New production based on pegged production plans and purchase orders.  Assessing Global Inventory by offering available inventory outside mill locations based on customer requests. Managing Q4 inventory to assign first quality orders and increased sales. 

What you have: 

High School Diploma or GED equivalency required. Some college in business related field or (CCSS) Certified Customer Service Specialist certification preferred. 

2 years Customer Service, Material Management, or Inventory Control experience.

Intermediate Computer Skills: (MS Word, Excel AS400, Inet, & Electronic mail required).

What you’re good at: 

Strong commitment to customer/client satisfaction. 

Ability to perform with ease multiple tasks and manage time effectively. 

Ability to effectively communicate on a professional manner. 

Must possess excellent organization skills, pronounced judgment and decision-making abilities and be able to maintain confidentiality of information. 

High degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention. 

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good Voice Quality that is conversational and professional. 

Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards. 

Ability to demonstrate strong organizational, problem- solving, interpersonal relationship building skills. 

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