Sr. Software Development Engineer, DC Critical Operations

1 month ago

Seattle, United States Amazon Data Services, Inc. Full time
Help AWS customers by designing and delivering new products that accelerate network scaling projects within AWS data centers. The software you will own is critical to meeting customer demand for more datacenter network capacity.

Our team to builds software systems that help builders in data centers complete technical cable and patching operations. Our software helps builders troubleshoot and resolve network device and cabling issues. Our systems operate at massive scale, supporting a constant stream of network scaling operations in more than 105 sites world-wide. The builders our software supports often touch live hardware systems. Our software prevents human errors from turning into customer impacts and automatically detects any potential customer impacts caused by work in the data centers.

Ideal candidates for this role will:
- Have a passion for designing software to aid physical processes
- Have technical depth to understand how network device provisioning and cabling work delivers usable capacity to AWS customers
- Lead technical trade off decisions with stakeholders and developers across many teams
- Find simple and innovative software and process solutions to solve complex problems

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- Technical leadership within the team and across AWS teams
- Deliver right-sized solutions to complex problems
- Reconcile contentious tradeoff decisions within your own and across other dev teams
- Lead engineering discussions around technology decisions and strategy related to a product
- Advocate for a variety of critical customers and stakeholders during cross-team prioritization and planning

A day in the life
You will regularly work with site managers and builders in datacenter locations around the world, including regular visits to observe your product in use in the real world. You will be the voice of the datacenter builder for our software team, ensuring the software we build reduces human error and helps builders deliver customer capacity faster. You will use many sources of data to ensure our products are working they way they should, including review of dashboard metrics or by querying BI databases. You will write crisp documents to keep your stakeholders informed about the impact your product is having.

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

PREFERRED QUALIFICATIONS

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working in datacenter environments or with physical and logical configuration of network switches and routers.

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