Permit Supervisor

6 months ago

The Bronx, United States City of New York Full time

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6, employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2, square mile watershed that extends miles north and west of the city.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately , customers and generates $3.6 billion of revenue annually.

BCS is seeking an experienced candidate to serve as a Principal Administrative Associate II, the selected candidate will serve as Permits Supervisor for Borough Operations.
The selected candidate will: serve as the authority on all permit related matters for all subordinate employees; utilize Agency software to distribute and manage the work of all Permits Unit employees; monitor Time & Leave & oversee all CityTime and personnel related matters for subordinate employees; conduct performance evaluations for and issue tasks & standards to all subordinate employees; analyze the Permits Unit workflow to ensure it operates at an optimal level and that productivity is adequately maintained; perform Quality Assurance checks at all Permit processing intervals and on all permits tasks; be responsible for reporting the performance metrics of the Permits Unit to the Borough Office Chief Clerk; serve as the secondary level of authority for all customer-escalated Permits matters within the Borough Office.

55A candidates are encouraged to apply.

Physical/Environmental Factors:

Prolonged sitting.
Prolonged Standing.
Extensive typing for data entry work.
Heavy customer service environment.

NOTE: Only those serving in the Permanent Civil Service Title of Principal Administrative Associate will be considered.


Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.


Preferred Skills
Strong Customer Service Experience Supervisory experienceKnowledge of UMAX & PARISMonitoring Borough Office Metrics & making adjustments as necessary
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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