Reservations & Communications Agent

4 weeks ago

Jackson, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Reservations & Communications Agent

Full Time

Four Seasons Resort and Residences Jackson Hole

Four Seasons Resort and Residences Jackson Hole is looking for a Rescom Agent who is dedicated to providing exceptional quality and service to our guests. As the voice of the resort the Rescom Agent ensures that all communication channels operate flawlessly, including the phone, electronic communications and paging system.

Responsibilities

As the voice of the resort this role ensures that all communication channels operate flawlessly, including answers phones, Four Seasons chat and hotsos inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.

The Rescom Agent is responsible for providing general information about the resort and assisting callers as well as responding to emergencies connecting the appropriate individuals by phone or radio.

The Rescom Agent handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries.

Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, Sabre, etc.

Reason what a potential guest is looking for in room accommodations and participate in problem solving situations.

Utilize the guest recognition program to ensure maximum accuracy and recognition.

Utilize the computer system in retrieving, updating and inputting room reservations.

Perform other tasks or projects as assigned by hotel management and staff.

 
Preferred Qualifications and Skills

We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multi task are required. Fluency in computer admin skills, reading, writing, and spoken English is also required. The ideal candidate will also have a pleasant voice and a positive attitude. Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.

Benefits

Discounted housing available

Complimentary room nights around the world

Medical, dental and vision insurance for you and your family

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

We look forward to receiving your application

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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