LensCrafters - Apprentice Optician Macy's

2 weeks ago

Burlington, United States EssilorLuxottica Group Full time

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world

GENERAL FUNCTION

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
    • Greeting the Customer
    • Explaining the Process in a transparent way
    • Merchandise Selection
    • Fitting - AccuFit
    • Solve visual problems or challenges for customers
    • Tendering
    • Dispensing
  • Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
  • Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems.  Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
  • Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
  • Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
  • Educates the customer on LensCrafters’ guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
  • Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
  • Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.
  • Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
  • Takes personal ownership to achieve personal and store results.
  • Serves as a role model for development and a technical resource for all.
  • Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
  • Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
  • Explains to the customers expected delivery times.
  • Shows customers where to pick-up their glasses upon return to the store.
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
  • Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
  • Ensure a positive and productive Store Manager/Macy’s Host relationship that contributes to growing the business and customer satisfaction

 

BASIC QUALIFICATIONS

  • High school graduate or equivalent
  • Part of a sanctioned Optician Apprecenticeship Program
  • Strong customer service skills: communicator, listener and team builder
  • Knowledge of current optical theory and merchandise
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Sales and service skills
  • Familiarity with POS, computers and calculators
  • Embrace new technology and change

 

PREFERRED QUALIFICATIONS

  • Actively studying for LensCrafters Quality, Fitting and Adjusting Program
  • Optical dispensing experience
  • Previous customer service and retail experience

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world

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