Host

3 months ago

Los Angeles, United States Haidilao Hot Pot Full time

Benefits:

  • Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally 
  • Provides on-site staff meal 
  • Provides medical insurance to qualified full-time employees 
  • Provides 401k match to qualified employees
  • Provides Birthday gift and celebration

Host/Hostess responsibilities include greeting guests, providing accurate wait times. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Physical Requirements:

  • Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an 6-8 hour shift
  • Ability to stand and walk continually throughout an 6-8 hour shift
  • Ability to serve needs of guest through verbal face-to-face interactions.
  • Ability to bend, stoop and reach for products and items
  • Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area  
  • Ability to work in loud areas, for example, the music for special performance
  • Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education & Qualifications:

  • High school diploma, or equivalent work experience.
  • California Food Handler Certificate 
  • Previous host experience is preferred  
  • Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

  • Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
  • Prepares/maintains a list of guests waiting to be Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available.
  • Providing guests with menus and answering any initial questions.
  • Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front 
  • Responding to complaints and helping to resolve them.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Position requires a high amount of courteous and professional communication with guests, managers, and fellow employees on the telephone or in face-to-face conversations.
  • Engaging with guests to ensure they're happy with food and service.
  • Answering phone calls, taking reservations and answering questions.
  • Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
  • Work as a team, assisting all guests’ and team members’ needs and inquiries.
  • Performs other related duties as assigned.

Benefits:

  • Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally 
  • Provides on-site staff meal 
  • Provides medical insurance to qualified full-time employees 
  • Provides Birthday gift and celebration

Requirements:

  • Thrive in a fast-paced environment with a focus on teamwork
  • Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
  • Obtain the California Food Handler Certificate

Super Hi International is a restaurant brand primarily serving Haidilao Hot Pot worldwide. We strive to deliver a signature dining experience with a focus on service, food and dining atmosphere. Since opening our first restaurant in Singapore in 2012, we currently operate 108 restaurants in 11 countries across four continents as of 2022 - namely Singapore, Malaysia, Vietnam, Thailand, Indonesia, Japan, South Korea, United States, Canada, United Kingdom, and Australia. We are the third-largest Chinese cuisine restaurant brand and the largest hot pot restaurant brand in the international market*.
In over a decade of development, we have upheld Haidilao’s core value of “changing your future with your own hands”, to satisfy two critical groups—our employees and guests. Under our proven management philosophy of “aligned interests and disciplined management”, the interests of our employees are highly aligned with our organization, motivating them to drive our dynamic bottom-up growth. To provide our guests the signature Haidilao dining experience with our focus on service, food and atmosphere, we offer signature menu items, such as our spicy Sichuan-style soup base and hand-pulled noodles along with iconic services like birthday celebrations, manicures, face-changing and noodle dancing performances. We also make adjustments to our services and menu items based on local culture, tastes and preferences.
Capitalizing on our decade-long international experience and our broad and loyal guest base, we believe we are well-positioned to build the leading international Chinese restaurant brand and to spread Chinese cuisine culture across the globe.
*International market indicates global markets exclude Mainland China, Hong Kong, Macau, and Taiwan markets.

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