Implementations Manager
1 month ago
Implementations Manager
Locations: Jacksonville, FL | Hybrid | Remote, IL, IN, MA, OH, TX
Get To Know The Team:
The Implementation team is responsible for all tasks relating to the onboarding and stabilization of new clients.
Why You Will Love It Here
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get To Do:
The Implementation Manager will execute on the day-to-day project responsibilities that include the following:
- Participate/lead new client assessment interviews, solution scoping, and documentation.
- Develop project plans and track project tasks for new client onboarding.
- Conduct regular project calls with clients to report on status of the project.
- Execute on day-to day onboarding tasks including system configuration, problem resolution, solution research, business analysis, client training, and workflow development.
- Participate in system conversion data mapping with the client and lead data analyst.
- Track internal SDLC projects to ensure client responsiveness, correctly aligned solution/analysis, and progress through the SDLC. Coordinate client UAT of SDLC project enhancements.
- Provide onsite support to the client at conversion and as required during the first year after go-live.
What You Will Bring:
- Self-starter with excellent organizational skills and attention to detail.
- Possess the ability to analyze and understand complex business processes.
- Experience with project management and senior-level project reporting for large-scale multi-month projects.
- Proficient in MS Project, Office 365 products, SQL.
- Experience in the trust accounting, wealth management, employee benefit, and/or financial software industries.
- Multi-tasking skills and the ability to thrive in a dynamic, fast-paced environment.
- Must be able to take initiative to learn the Innovest products as a subject matter expert.
- Strong oral and written communication skills.
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