District Technical Service Manager

1 month ago

Eglin Air Force Base, United States Hayward Full time

Overview

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in ­the Gulf Coast/Panhandle area (Tallahassee, Panama City, Ft. Walton, Destin, Pensacola).

The District Technical Service Manager (DTM) provides field-based technical support for all Hayward pool products and dealers. This includes: 

Collaborate with District Sales Managers (DSMs) to develop and implement local, market-specific strategies for aftermarket support. Build, train, manage, and maintain a local network of service providers to perform repairs on Hayward products. Serve as the local resource for decision-making, problem-solving, and escalation. Serve as a corporate resource for (a) product testing, and (b) product feedback (performance, market needs, innovation ideas, etc.).

Responsibilities

Local Strategies

DTM collaborates with DSMs to develop market-specific strategies to drive sales, then implements plans to support them.

Strategies/plans could be driven by the need to increase sales for specific products or customer segments or to improve elements of the overall ‘Hayward package’ (service network, aftermarket support, training, product reliability, etc.). DTM and DSMs hold regular ‘business review’ meetings to monitor progress, identify gaps & needs, and modify strategy.

Components of the strategy/plan could include:

Targeted servicer recruiting by market, product, or customer type. Targeted training for specific markets, products, or audiences. Targeted customer visits to attract new customers or solidify the relationship with existing customers. Maintenance of a ‘valued customer’ list that identifies customers who require extra sensitivity.

Local Management & Resource

DTM builds, trains, manages, and maintains a network of service providers who repair Hayward products. This includes but is not limited to:

Evaluate network gaps/needs and recruit servicers for the network. Train servicers to support Hayward products (one-on-one or in groups). Serve as a servicer resource for technical questions and other support needs. Resolve resolves escalations related to servicer performance.

DTM collaborates with DSMs to support trade customers (builders, retailers, dealers, and servicers). This includes but is not limited to:

Travel with DSMs to meet with existing and potential dealers/distributors. Facilitate training events to educate and engage trade customers. Participate in trade shows and other local sales-focused events.

DTM serves as a local ‘corporate’ presence for Tech Services, as follows:

Proactive relationship management with customers via site visits, feedback solicitation, training events, trade shows, etc. Resolve ‘gray area’ customer service issues, either by phone or in person. When appropriate, collaborate with DSM to ensure alignment. Serve as an escalation point for local customers who aren’t satisfied with the support provided by their servicer or other Tech Service staff. Perform customer site visits to provide repairs/education as needed.

This position requires frequent travel, with the potential for overnight stays (up to 50%, depending on teh specific market). The successful candidate must currently reside in a centrally located within commuting driving distance of this area. 

Other duties/projects may be assigned.

Qualifications

Capabilities/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Required high-school diploma. Preferred 4-year degree or equivalent experience in the pool industry, preferably in a field-management role Required 3+ years of technical experience in the pool industry, preferably in a field-management role, working directly with products and supporting internal and external customers.

Skills: 

In-depth knowledge of swimming pool products, their application, use & care, and repair. Working knowledge of technology and system applications, including spreadsheets, databases, reporting, and business tools. 

Abilities:

Collaborating with internal and external business partners, working through others to achieve results, teamwork, team building, project management, negotiation, building consensus, problem-solving, innovation, and data analysis.

PHYSICAL DEMANDS

This position also requires frequent physical activity while conducting job site visits to personally perform product inspections, installations, or repairs, often without assistance. This includes the ability to:

Stand, squat, and kneel for an extended period of time. Reach, stretch, and grip with both hands. Use such tools as voltage meters, wrenches, nut drivers, screwdrivers, pliers, pipe wrenches, pipe cutters, chisels, hammers, etc. Lift items weighing 75 + lbs. Personally demonstrate to customers how to install, troubleshoot, and repair equipment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

#LI-AS1

Options

Sorry

  • Lead Technical Analyst

    4 weeks ago

    Eglin Air Force Base, Florida, United States Serco North America Full time

    Position Description : Serco helps defense clients meet new strategic threats and support the most challenging missions. Our full lifecycle support spans advanced research, acquisition and program management, engineering and modernization, logistics, and human capital management. Our defense clients have learned to come to Serco for innovative solutions that...

  • Electronic Classroom Technical Support Specialist

    4 weeks ago

    Eglin Air Force Base, United States CSA - Careers Full time

    For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is...

  • Test Engineer/Manager

    1 month ago

    Eglin Air Force Base, United States Zenetex Full time

    Position Overview: ZENETEX specializes in management and technology support services for a variety of Federal agencies and commercial organizations nationwide. Because Service Matters is our corporate cultural philosophy that brings total focus to both our employees and our customers. Our Security Practice provides holistic, integrated security protection...

  • Technical Project Manager

    1 month ago

    Hill Air Force Base, United States Azimuth Corporation Full time

    Job DescriptionJob DescriptionAzimuth Corporation is seeking a Technical Project Manager, in support of an Air Force customer at Hill AFB, Utah. The ideal candidates will provide project direction/management to ensure successful implementation, execution, and completion of technical and/or financial tasks and milestones associated with the...

  • Logistics Support Technical Order Manager

    1 month ago

    Hanscom Air Force Base, United States The Ladders Full time

    OverviewJourneyman Logistics Support Technical Order ManagerBe the Difference Astrion offers comprehensive services that boost preparedness, optimize performance, and ensure success across various domains, from Cyber to Digital, Mission and Systems, servicing our nation's Civilian, Defense and Space communities. We support customers with Centers of...

  • Project Management Support

    1 month ago

    Eglin Air Force Base, United States Qualis Corporation Full time

    Job DescriptionJob DescriptionQualis Corporation is seeking a Senior Project Manager to provide Advisory and Assistance Support (A&AS) functions to 96th Range Support Squadron, Target Systems Flight (96 RANSS/RNRT).This position is located at Eglin AFB, FL.Essential Functions· Manage target acquisition programs, executing acquisitions using all...

  • Project Management Support

    3 weeks ago

    Eglin Air Force Base, United States Qualis Corporation Full time

    Qualis Corporation is seeking a Senior Project Manager to provide Advisory and Assistance Support (A&AS) functions to 96th Range Support Squadron, Target Systems Flight (96 RANSS/RNRT).This position is located at Eglin AFB, FL.Essential Functions·         Manage target acquisition programs, executing acquisitions using all methods/sources available...

  • Service Provider Manager

    1 month ago

    Eglin Air Force Base, United States Ivyhill Technologies LLC Full time

    Job DescriptionJob DescriptionIvyhill is seeking a Service Provider Manager (SPM) for a project in the Eglin AFB, FL area. The SPM will be responsible for providing administrative oversight to the referral management staff and team leads at multiple locations who are responsible for assisting eligible medical beneficiaries with appointments, referrals, and...

  • Acquisition Program Management Advisor

    1 month ago

    Eglin Air Force Base, United States Modern Technology Solutions Full time

    Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Acquisition Program Management Advisor  to join our team in the Washington, DC area. Why is MTSI known as a Great Place to Work? Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security. Values:  Our...

  • Assistant SOPGM Program Manager

    4 weeks ago

    Eglin Air Force Base, United States Torch Technologies Full time

    Job Description Torch Technologies is currently seeking an Assistant Program Manager to join our Special Operations Precision-Guided Munitions (SOPGM) team at Eglin AFB, FL. This individual will support USSOCOM Det 1 as SOPGM Assistant Program Manager. The successful candidate shall advise and assist the U.S. Special Operations Command, Detachment 1...

  • Portfolio Manager

    3 weeks ago

    Eglin Air Force Base, United States ASTRION, INC. Full time

    Overview: Portfolio Manager - Junior - AFRL/RWTO Be the Difference Astrion offers comprehensive services that boost preparedness, optimize performance, and ensure success across various domains, from Cyber to Digital, Mission and Systems, servicing our nation's Civilian, Defense and Space communities. We support customers with Centers of Excellence in...

  • Real-Time RF Scene Generation Engineer

    3 weeks ago

    Eglin Air Force Base, United States Solidus Technical Solutions Full time

    Job Description The candidate will join a team that drives RF Target Simulation to support the Air Force Research Laboratory’s (AFRL) open-loop and closed-loop Hardware-in-the-Loop (HWIL) testing. The candidate will evaluate technologies and methods, develop and maintain a real-time RF scene generation capability which integrates into the existing...

  • Project Technical Manager- CDRL Manager

    1 month ago

    Hill Air Force Base, United States BAE Systems Full time

    Job Description BAE Systems is seeking an exceptional, Project Manager for an exciting opportunity to support the Air Force's acquisition of the next generation Intercontinental Ballistic Missile (ICBM). The Project Manager will work directly with the Sentinel Program Payloads Division as an analyst and advisor for Earned Value Management (EVM) efforts and...

  • Fuze MOD Project Technical Manager

    2 weeks ago

    Hill Air Force Base, United States BAE Systems Full time

    Job Description BAE Systems is looking for a Planning and Assessment Technical Manager with a Project/Program Management background to join our team for an exciting opportunity transitioning the Mk21 Fuze Mod program into production and sustainment. The Project Manager will assist the Air Force Nuclear Weapons Center (AFNWC) ICBM Fuze Mod Program Office (PO)...

  • LRSO Manufacturing Project Management Support

    3 weeks ago

    Eglin Air Force Base, United States Torch Technologies Full time

    Job Description Torch Technologies is seeking a project manager to support our manufacturing team at Eglin AFB, FL. A successful candidate must understand cruise missile manufacturing practices. The candidate must work with manufacturing engineers of various disciplines to analyze cost and schedule performance of the contractor. The selected candidate...

  • Senior Technical Project Manager

    1 month ago

    Hill Air Force Base, United States BAE Systems Full time

    Job Description BAE Systems is seeking an exceptional Project Manager II for an exciting opportunity to support the Air Force's acquisition of the next generation Intercontinental Ballistic Missile (ICBM) system, Sentinel. This position supports the Sentinel Program's Sentinel Deployment Office (SDO) in their mission to provide strategic planning and...

  • Technical Writer

    2 months ago

    Hill Air Force Base, United States The JAAW Group Full time

    Job DescriptionJob DescriptionSalary: Job Overview:We are in search of an articulate and detail-oriented Technical Writer who specializes in the creation of test plans and procedures related to our software programs. As part of our development team, the Technical Writer will be instrumental in documenting our software testing processes, ensuring clarity,...

  • Information Systems Security Manager

    3 weeks ago

    Eglin Air Force Base, United States Qualis Corporation Full time

    Job DescriptionJob DescriptionThe 96th Test Wing (96TW), headquartered at Eglin Air Force Base (AFB), is host to a wide range of activities that support all services, multiple Department of Defense (DoD) agencies, Contractors, and Allied Nations. This position is located at Eglin AFB, FL. Qualis Corporation is hiring a Scientist and Engineer 4 to fill this...

  • Technical Sustainment Analyst

    4 weeks ago

    Robins Air Force Base, United States Spectrum Comm Inc Full time

    Job DescriptionJob DescriptionThe Technical Sustainment Analyst position supports Enterprise Contract Logistics Services (ECLS) in support of the Command, Control, Intelligence, Surveillance and Reconnaissance (C2ISR) Division, AFLCMC/HBG, at Robins Air Force Base, Georgia. The ECLS performance tasks include functioning as the Service Provider (SP) at the...

  • Information Systems Security Manager

    2 weeks ago

    Eglin Air Force Base, United States Qualis Corporation Full time

    Job DescriptionJob DescriptionThe Information Systems Security Manager will provide advice and assistance to the 96 RANSS Information System Security Manager (ISSM) for the Range Information Grid (RIG), responsible for providing expert guidance and support in all aspects of cybersecurity. All DoD information security personnel, including military, civilian,...