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Norfolk, United States Oak View Group Full timeOak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Norfolk, United States Oak View Group Full timeOak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Norfolk, Virginia, United States teamworkonline Full timeOverviewOut-going and fan-friendly individuals are needed to become members of the Chartway Arena/OVG360 Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit The Event Staff Team Member position requires the flexibility to work evenings,...
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Norfolk, United States teamworkonline Full timeOverviewOut-going and fan-friendly individuals are needed to become members of the Chartway Arena/OVG360 Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit! The Event Staff Team Member position requires the flexibility to work evenings,...
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Norfolk, Virginia, United States teamworkonline Full timeOverviewThis is a front-line customer service position for Chartway Arena and ODU Athletic events. Ticket Sellers assist customers in person at the arena and ODU Athletic facilities in addition to handling phone calls. Transactions typically include ticket sales (working through customer seating and price requests, cash handling, credit card processing,...
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Norfolk, United States teamworkonline Full timeOverviewThis is a front-line customer service position for Chartway Arena and ODU Athletic events. Ticket Sellers assist customers in person at the arena and ODU Athletic facilities in addition to handling phone calls. Transactions typically include ticket sales (working through customer seating and price requests, cash handling, credit card processing,...
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Norfolk, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview This is a front-line customer service position for Chartway Arena and ODU Athletic events.Ticket Sellers assist customers in person at the arena and ODU Athletic facilities in...
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Norfolk, United States teamworkonline Full timeOverviewThis is a front-line customer service position for Chartway Arena and ODU Athletic events. Ticket Sellers assist customers in person at the arena and ODU Athletic facilities in addition to handling phone calls. Transactions typically include ticket sales (working through customer seating and price requests, cash handling, credit card processing,...
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Norfolk, United States teamworkonline Full timeOverviewThe video board production team strives to enhance fans’ gameday experience in S.B. Ballard Stadium and Chartway Arena. Using audio (music), fan shots, replays, stats, and engaging content on the video board, the collaborative team works to provide fans with an immersive and engaging experience – all while capturing the action of the game. In...
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Norfolk, Virginia, United States teamworkonline Full timeOverviewThe video board production team strives to enhance fans' gameday experience in S.B. Ballard Stadium and Chartway Arena. Using audio (music), fan shots, replays, stats, and engaging content on the video board, the collaborative team works to provide fans with an immersive and engaging experience – all while capturing the action of the game. In...
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Norfolk, Virginia, United States teamworkonline Full timeOverviewOur Parking staff are often the first person our guests connect with upon arrival to the arena. The Parking Staff Team Member position requires the flexibility to work evenings, weekends, and holidays as required. Out-going and fan-friendly individuals are needed to become members of The Chartway Arena Parking Staff. The Chartway Arena Parking Staff...
Event Staff|Part-time| Chartway Arena @ Old Dominion University
3 months ago
Overview
Out-going and fan-friendly individuals are needed to become members of the Chartway Arena/OVG360 Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit The Event Staff Team Member position requires the flexibility to work evenings, weekends, and holidays as required.
Our Event Staff team is a critical role in the overall fan experience and is committed to providing all our guests with a safe, pleasant, and memorable experience during ODU Men’s and Women’s Basketball Games as well as all other events at Chartway Arena. As a valued member of the Event Staff, you will our frontline employees as the first individuals guest see upon entering our arena. You will greet guests, check tickets, and direct fans with the primary focus of providing the best possible experience from entrance to exit.
This role will pay an hourly wage of $12.50.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Expiration date: June 30, 2024
About the Venue
Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG360 since it opened in 2002, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country. Chartway Arena is home to Old Dominion Monarch Men's and Women's basketball, as well as concerts, family shows and other attractions for the Hampton Roads area. Visit for more information on upcoming events.
Responsibilities
Interact with guests who enter the facility ensuring a safe, and welcoming atmosphere for all in the facility. Be proactive and personable in greeting and assisting guests to their seats. Scan event tickets ensuring that the proper ticket is being used to gain entry Provide accurate arena and event information and direct guests accordingly. Be familiar with the Arena’s policies and procedures, including emergency evacuation plans. Have the ability to anticipate needs, assess situations and act accordingly. Understanding of the arena layout including seat locations, hospitality spaces, concessions, and area around the arena and assist in managing with foot traffic flow for large crowds. Must be flexible with position assigned, understanding the duties may change based on need and/or situation. Standing, sitting, and being stationary in one area during the duration of the shift. Event Staff will work in loud and dark environments. Report any customer issues and building safety issues to supervisors. Other duties as assigned.
Qualifications
Prior customer service experience (entry level or supervisory) preferred. Must have a positive and professional attitude and must possess outstanding communication skills. Requires attention to detail and ability to adapt to changing and high-pressure situations. Required to work autonomously as well as in a team setting in a respectful and courteous manner. Ability to read and interpret documents such as safety rules. Must be able to stand and walk for an extended period. Provide hospitality to guests before, during, and after events.Minimum Required Qualifications:
Outgoing and guest-friendly. Must pass background check Maintain a well-groomed appearance and be in proper uniform