Sr. Principal Customer Quality Engineer

4 weeks ago

Austin, United States Skyworks Full time

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. Our work culture values diversity, social responsibility, open communication, mutual trust and respect. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

Position Summary

Skyworks Mixed Signal Solutions (MSS) is seeking a Principal Customer Quality Engineer (CQE) to work with us in Austin on MSS integrated circuit products. The CQE will be responsible for all aspects of product quality across the product lifecycle. The CQE partners with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure high quality products are delivered to our customers. This role includes customer RMA/FA support: coordinating the process to receive customer failures; drive verification, root cause analysis and reporting using the 8D process. The role will provide a rewarding career with high impact to the company and continuous technical and leadership growth.

Primary Responsibilities

Resolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions. Interface with MSS customers to fully understand the customer’s complaints and provide regular status. 
Drive team to achieve DPPM goal, customer complaint cycle time targets and deliver high quality 8D reports.
Drive high quality into product design, manufacturing and sustaining using best practices such as Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc...
Represent quality and customer requirements in change management meetings 
Prior to product launch work closely with voice of the customer, product development teams and manufacturing/suppliers to surface potential issues early to insure stable/high quality device during high volume manufacturing.
Travel to customer or manufacturing sites for proactive risk mitigation or crisis resolution

Job Requirements

Bachelor’s degree in Electrical Engineering or related degree with Masters preferred 
At least 12 years in the areas of CMOS Mixed Signal Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality
At least 5 years Customer Management experience
Automotive requirements experience preferred (AEC, IATF, AIAG, DRBFM, etc) 
Have the potential to acquire rapidly product level experience – Broadcast, Timing or Power products
Have the potential to quickly gain manufacturing understanding – Wafer fab and assembly with knowledge of process control, traceability, change management, ATE test, ORT, monitors and DOE
Good understanding of end customer’s product validation and testing (sub-system and system level)
Show strong potential global leadership skills with proven ability to influence development teams to improve quality when faced with schedule/cost/performance tradeoffs
For customer complaints, must show potential to lead large global teams to quickly identify containment, root cause and corrective action for complex issues and clearly communicate the results to our customer. Ability to set technical team priorities
Advanced data analysis and data-driven skills. Working knowledge of JMP, Minitab and Excel (Vlookup, Pivot table), PowerBI to drive deeper analysis for continual improvement opportunities
Problem solving experience leveraging industry best practices (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA)
Have the potential to quickly understand the business and legal sense
Ability to remain calm and logical under high pressure situations
Must be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customer
Excellent communication skills (written and verbal)
Must exhibit self-motivation, demonstrate high sense of urgency and be capable of successfully multi-tasking in a high pressure/fast-paced/matrix environment

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