Client Support Specialist

2 weeks ago


St Louis, United States Zelis Full time

Position Overview

The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. The CSS is responsible forassisting the client with the successful processing of Zelis services, performs day-to-day functions of managing the account, and makes decisions on how to approach projects for best results. This role supports the Payments Optimization Business Unit/Service Operations.

Key Responsibilities

Participates in regular meetings with stakeholders, to provide leadershipand technical solutions to accomplish business objectives

Communicates & supports the Zelis Client Services vision/direction with clients and team members

Develops and sustains productive customer relationships

Proactively identifies complex problems; identifies, proposes, and implements solutions in a deadline driven environment

Establishes courses of action for self and others to ensure that work is completed efficiently

Supports continuous improvement efforts both internally and externally

Provides high level of customer service and satisfaction on all team accounts

Expands knowledge of Zelis and client’s business processes, technical systems, software, and delivery processes for case/issue management

Continual adherence of HIPAA, Compliance & Security policies

Required Qualifications

2+ years of Previous Customer Service experience

Experience working as a relationship or client service manager, implementation and/or project management

Preferred Qualifications

Experience in gathering business requirements, root cause analysis, business rule configuration, and/or testing software configuration

Knowledge of Jira and/or Salesforce

Education

Highschool Diploma or GED is required

Bachelor’s Degree Preferred in business, healthcare, or technology preferred



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