Pooled Position Limited Tempor UWIT Help Desk Technician

2 months ago


Laramie, United States University of Wyoming Full time

The University of Wyoming is delighted to receive your interest in our vacant position We strive to connect with qualified and uniquely talented individuals to join our campus community. We would love to hear how your experiences translate to this position, the University’s Mission, Vison, and Values, and encourage you to submit an application today

JOB TITLE:

Help Desk Technician

JOB PURPOSE:

Provide front line tech support and online technical assistance. JFNTMP

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide excellent customer service. Possess excellent communication skills and critical thinking skills. Provide technical support by phone, email and chat. Work well in a team environment. Engage with knowledge base articles, and other resources as resources are required to assist with issue resolution. Follow up with customers to ensure full resolution of issues. Escalate issues to other technology teams when required. Assist supervisor to ensure Help Desk runs smoothly.

COMPETENCIES:

Customer Service, Working knowledge of consumer technology.

REMOTE WORK ELIGIBILITY:

This position provides vital support to campus customer sand requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:

Education: High School Degree or equivalent combination of education and experience Experience: Customer Service Other requirements: Working knowledge of consumer technology

DESIRED QUALIFICATIONS:

Our Help Desk Techs are a critical part of providing quality IT services. The most important skills for a tech in any of the areas below is:

Willingness to learn Communication, both verbal and written Motivation to take initiative to find resolutions for incoming requests Ability to adapt to a fast paced, continually changing technology environment.

REQUIRED MATERIALS:   

Complete the online application and upload the following for a complete application: cover letter, resume or . and contact information for four work-related references.



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