Specialist, Client Research

5 months ago

Grand Prairie, United States Inmar Intelligence Full time
The Client Research Team reconciles and collects Inmar’s Hospital clients’ outstanding credits for return of unused and expired products. In accordance with the manufacturers or state specific return goods policy, returns are either processed per client or batched with other clients’ returns in the same Hospital market segment and submitted to the manufacturer as one return under an Inmar assigned Debit Memo (DM).

Under the direction of the Manager, Pharma Research and Hospital Operations, the Specialist on the Client Research Team is responsible for the timely audit, reconciliation and collection of credit information of Inmar’s Hospital customers' credits from manufacturers. Duties include but are not limited to daily file loads and maintenance, comparative analysis of credits received against those that were not credited, as well as the research and resolution of credit discrepancies. The associate is expected to be proactive, detail-oriented and exhibit initiative to evolve within Inmar’s organization. The associate will display professionalism at all times and collaborate effectively.

Remote applicants are welcome. However, preference is given to candidates able to work from our Grand Prairie, TX, or Winston-Salem, NC office.

Primary Accountabilities:
  •  Effectively and efficiently pursue Inmar’s Hospital clients' credits.
  • Analyze outstanding credit balances per assigned manufacturers.
  • Contact manufacturers regarding the outstanding credits.
  • Conduct thorough research on the outstanding credits; ensure collection activities are properly documented and reviewed with the Pharma Research and Hospital Operations Manager.
  • Verify validity of credit disputes by obtaining and analyzing returns processing details and policy data, and work as necessary to resolve the dispute.
  • Collaborate with internal wholesale and manufacturing account managers to address and resolve issues that impact the Hospital clients’ credits.
  • Maintain collection activity metrics.
  • Consistently maintains, and updates reconciliation and collection spreadsheets and related documentation platforms with quality of execution at all times.
  • Consistently maintains a detailed virtual documentation of all reconciliation feedback, related communication and or requests, to include SalesForce cases including but not limited to from manufacturers, wholesalers, hospital and retail clients.
  • Ensures proactive and meaningful collaboration with team members.
  • Proactively and meaningfully collaborates with other departments as needed for research or to resolve issues or answer questions
  • Special assignment and or project as deemed necessary 

Requirements:

  • Associate’s Degree or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.
  • Proficient with Google Suite
  • Proficient with Microsoft Office

Individual Competencies:

  • Problem Solving: Must possess advanced Excel skills and experience. Gather and analyze information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Establish Focus: The ability to develop and communicate goals in support of the business' mission.
  • Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Communication: Must possess strong verbal and written communication skills. Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.
  • Effective Execution: Ability to work in a fast-paced environment and deliver results to meet deadlines. Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.

Key Performance Metrics (KPIs):

  • KPI 1: Meet or Exceed company-established client satisfaction rating
  • KPI 2: Contribute cost-saving ideas to assist with meeting company-defined goals
  • KPI 3: Generate referrals for new expansion revenue goals

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.


While performing the duties of this job, the associate is:

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.


Safety:

  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
  • Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes.

#LI-MS1

We are an Equal Opportunity Employer, including disability/vets.

  • Client Acquisition Specialist

    2 months ago

    Grand Rapids, United States Harrison Gray Search and Consulting LLC Full time

    Client Acquisition SpecialistRole Summary The Client Acquisition Specialist (CAS) is responsible for the full cycle of Harrison Gray's new client acquisition, maximizing client saturation and the overall growth of their division. Under the direction of the CEO, the CAS will source research, cold call, and connect with potential clients. Through uncovering...

  • Sales and Client Relationship Manager

    7 days ago

    Grand Prairie, Texas, United States Sileo Full time

    Job DescriptionWe are seeking a proactive and dedicated Sales and Client Relationship Manager with a focus on sales and client relationship management to join our team at Sileo.Key Responsibilities:Sales Support: Provide information about products and services to assist sales efforts and keep clients happy.Team Collaboration: Collaborate with other team...

  • Therapy Research Autism Center

    6 days ago

    Grand Blanc, Michigan, United States TRAC Therapy Research Autism Center Full time

    At TRAC Therapy Research Autism Center, we are committed to delivering exceptional therapy services and research to individuals with Autism Spectrum Disorder. We are currently seeking a highly skilled and dedicated Board Certified Behavior Analyst (BCBA) to join our team.About the RoleWe are looking for a BCBA who is passionate about making a positive impact...

  • Client Relationship Specialist

    2 days ago

    Eden Prairie, Minnesota, United States Edward Jones Full time

    At Edward Jones, we're committed to delivering exceptional personalized service to our clients. As a Client Relationship Specialist, you'll play a critical role in building and maintaining strong relationships with our clients, helping them achieve their long-term financial goals.About the RoleWe're seeking a highly skilled and motivated individual to join...

  • Client Service Development Specialist

    3 days ago

    Grand Rapids, Michigan, United States Gallagher Full time

    Embark on a dynamic career journey with Gallagher's global brokerage team.About the RoleWe are seeking a highly motivated and detail-oriented Client Service Development Specialist to join our team. This is an 18-month structured learning and development program that will equip you with the skills and knowledge needed to excel in the world of insurance...

  • Senior E-Commerce Product Optimization Specialist

    2 days ago

    Grand Rapids, Michigan, United States Comfort Research, LLC. Full time

    About the RoleWe are seeking a highly skilled Senior E-Commerce Product Optimization Specialist to join our team at Comfort Research, LLC. This is a hybrid role, requiring 3 days per week on-site at our office located in Grand Rapids, MI, and the remaining workdays can be completed remotely.

  • RN Clinical Training Specialist

    3 weeks ago

    Grand Prairie, United States Amergis Full time

    Amergis Healthcare Staffing is seeking a Clinical Training Specialist responsible for facilitating learning that is of a performance-based nature. This individual is responsible for providing specialized skills training such as sales, clinical/healthcare regulations, leadership or technical training. Responsibilities: Plans educational program(s)...

  • RN Clinical Training Specialist

    3 weeks ago

    Grand Prairie, United States Amergis Full time

    Amergis Healthcare Staffing is seeking a Clinical Training Specialist responsible for facilitating learning that is of a performance-based nature. This individual is responsible for providing specialized skills training such as sales, clinical/healthcare regulations, leadership or technical training.Responsibilities: Plans educational program(s)...

  • Certified Public Accounting Specialist

    5 days ago

    Grand Prairie, Texas, United States Equus Full time

    Job Overview">We are seeking a highly skilled and experienced Certified Public Accounting Specialist to join our team at Equus Workforce Solutions. As an integral part of our accounting department, this role will be responsible for maintaining accurate and up-to-date records of routine accounting transactions.">About the Job">The Staff Accountant is a...

  • Client Service Reporting Specialist- Corporate Retirement Plans

    4 weeks ago

    Grand Rapids, United States Stifel Financial Corp. Full time

    Why StifelStifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let’s talk about how you can find your place here at Stifel, where success meets success.What You'll Be DoingThis position...

  • Client Service Reporting Specialist- Corporate Retirement Plans

    1 week ago

    Grand Rapids, United States Stifel Financial Full time

    Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Lets talk about how you can find your place here at Stifel, where success meets success. What You'll Be Doing This position...

  • Client Care Specialist

    7 days ago

    Grand Rapids, Michigan, United States The Salvation Army USA Central Territory Full time

    Job DescriptionWe are seeking a highly skilled and compassionate Client Care Specialist to join our team at The Salvation Army USA Central Territory.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. If you have a passion for helping others and are looking for a rewarding career, we encourage you...

  • Clinical Training Development Specialist

    7 days ago

    Grand Prairie, Texas, United States Amergis Full time

    Amergis seeks a Clinical Training Development Specialist to facilitate performance-based learning. This role is responsible for providing specialized skills training in sales, clinical/healthcare regulations, leadership, and technical areas.Key Responsibilities:Develop educational programsCoordinate and facilitate educational sessionsPrepare and maintain...

  • Autism Care Specialist

    1 week ago

    Grand Prairie, Texas, United States Action Behavior Centers Full time

    Unlock Your Potential as an Autism Care SpecialistAre you passionate about making a difference in the lives of children with Autism Spectrum Disorder? Do you possess the skills and expertise to provide personalized care and support? We invite you to join our team as an Autism Care Specialist at Action Behavior Centers.About UsAction Behavior Centers is a...

  • Painting Specialist

    3 weeks ago

    Grand Prairie, Texas, United States Five Star Painting Full time

    Job SummaryWe are seeking a skilled Painting Specialist to join our team at Five Star Painting. As a Painting Specialist, you will be responsible for delivering high-quality painting services to our residential and commercial clients.ResponsibilitiesExecute work orders in a timely and professional mannerMaintain clean and organized work areas, and securely...

  • Freight Delivery Specialist

    1 week ago

    Grand Prairie, Texas, United States Penske Truck Leasing Co., L.P. Full time

    Penske Truck Leasing Co., L.P. is a leading provider of transportation services, and we are currently seeking a Freight Delivery Specialist to join our team.As a Freight Delivery Specialist, you will be responsible for delivering freight safely and efficiently to our customers throughout the region. You will operate a late-model, Penske-managed truck and use...

  • Travel Care Specialist RN

    6 days ago

    Sun Prairie, Wisconsin, United States HealthEcareers - Client Full time

    We are seeking a skilled Travel Care Specialist RN to join our team at a progressive care unit in Sun City, Arizona.About the JobThis is a travel nursing opportunity with a start date of November 25th and a duration of 13 weeks. The shift will be 12 hours per day, working 36 hours per week.As a Travel Care Specialist RN, you will provide high-quality patient...

  • Client Service Specialist

    3 weeks ago

    Grand Rapids, United States Park State Bank Full time

    Description: POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a...

  • Client Manager

    6 months ago

    Eden Prairie, United States Christensen Group Insurance Full time

    Job Type Full-timeDescriptionWho Is Christensen Group? Founded in 1952 and 100% employee-owned, Christensen Group is the largest locally owned, independent insurance and employee benefits agency in Minnesota. At Christensen Group, we treat our employees like people. We care about our clients, we care about the carrier partners and we care about one another;...

  • Packaging Equipment Sales Specialist

    6 days ago

    Grand Prairie, Texas, United States Professional Packaging Systems Full time

    Job OverviewAt Professional Packaging Systems, we're seeking a highly skilled Packaging Equipment Sales Specialist to join our team. If you have a strong background in sales, a passion for innovative packaging solutions, and excellent customer service skills, we'd love to hear from you.This role is perfect for individuals who enjoy working in a fast-paced...