Specialist, Client Research

2 months ago

Grand Prairie, United States Inmar Intelligence Full time
The Client Research Team reconciles and collects Inmar’s Hospital clients’ outstanding credits for return of unused and expired products. In accordance with the manufacturers or state specific return goods policy, returns are either processed per client or batched with other clients’ returns in the same Hospital market segment and submitted to the manufacturer as one return under an Inmar assigned Debit Memo (DM).

Under the direction of the Manager, Pharma Research and Hospital Operations, the Specialist on the Client Research Team is responsible for the timely audit, reconciliation and collection of credit information of Inmar’s Hospital customers' credits from manufacturers. Duties include but are not limited to daily file loads and maintenance, comparative analysis of credits received against those that were not credited, as well as the research and resolution of credit discrepancies. The associate is expected to be proactive, detail-oriented and exhibit initiative to evolve within Inmar’s organization. The associate will display professionalism at all times and collaborate effectively.

Remote applicants are welcome. However, preference is given to candidates able to work from our Grand Prairie, TX, or Winston-Salem, NC office.

Primary Accountabilities:
  •  Effectively and efficiently pursue Inmar’s Hospital clients' credits.
  • Analyze outstanding credit balances per assigned manufacturers.
  • Contact manufacturers regarding the outstanding credits.
  • Conduct thorough research on the outstanding credits; ensure collection activities are properly documented and reviewed with the Pharma Research and Hospital Operations Manager.
  • Verify validity of credit disputes by obtaining and analyzing returns processing details and policy data, and work as necessary to resolve the dispute.
  • Collaborate with internal wholesale and manufacturing account managers to address and resolve issues that impact the Hospital clients’ credits.
  • Maintain collection activity metrics.
  • Consistently maintains, and updates reconciliation and collection spreadsheets and related documentation platforms with quality of execution at all times.
  • Consistently maintains a detailed virtual documentation of all reconciliation feedback, related communication and or requests, to include SalesForce cases including but not limited to from manufacturers, wholesalers, hospital and retail clients.
  • Ensures proactive and meaningful collaboration with team members.
  • Proactively and meaningfully collaborates with other departments as needed for research or to resolve issues or answer questions
  • Special assignment and or project as deemed necessary 

Requirements:

  • Associate’s Degree or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.
  • Proficient with Google Suite
  • Proficient with Microsoft Office

Individual Competencies:

  • Problem Solving: Must possess advanced Excel skills and experience. Gather and analyze information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Establish Focus: The ability to develop and communicate goals in support of the business' mission.
  • Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Communication: Must possess strong verbal and written communication skills. Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.
  • Effective Execution: Ability to work in a fast-paced environment and deliver results to meet deadlines. Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.

Key Performance Metrics (KPIs):

  • KPI 1: Meet or Exceed company-established client satisfaction rating
  • KPI 2: Contribute cost-saving ideas to assist with meeting company-defined goals
  • KPI 3: Generate referrals for new expansion revenue goals

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.


While performing the duties of this job, the associate is:

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.


Safety:

  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
  • Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes.

#LI-MS1

We are an Equal Opportunity Employer, including disability/vets.

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