Verizon Specialist

Key Responsibilities

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges. Achieves team and individual goals while enabling an excellent customer shopping experience. Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience. Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times. Engages with customers for consultations whether it be in-store, over the phone, or chat options online. Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships. Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution. Maintains assigned department’s merchandising and readiness to serve customers. Provides feedback on products and customer engagement with vendor partners, representatives, and market teams. Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment. Coaches and trains coworkers on new vendor technology and services. Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding. Basic Qualifications Ability to work successfully as part of a team

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