On Call Receptionist

Description

Position at CRISTA Senior Living

This is an  On-Call position at CRISTA Senior Living, Cristwood Park in Shoreline, WA.
Compensation : $17 - $18 per hour depending on experience 

COMPANY OVERVIEW CRISTA Ministries (“CRISTA”) is a Christian church community that exists to exercise and express its Christianbeliefs.At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. WebelievethispriesthoodcallingrestsuponallChristiansandisa foundational,spiritualpracticeof ourCRISTAcommunity.Thispriesthoodcallingevokeswithinustheresponsetoviewourworkasour ministry. Webelievethatallrepresentativesofourcommunity are ministers of the gospel andplayequallyimportantrolesinexercising, expressing and teaching our beliefs (I Corinthians 12: 17-23). CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians. CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps ; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living . Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ. CRISTA MINISTRIES MISSION & VISION STATEMENTS Mission Statement: CRISTA is a family of Ministries empowered to serve the needs of the World with the Gospel of Jesus Christ. Vision Statement: To transform lives with the Gospel of Jesus Christ through sustainable, Biblical Christian ministries. CRISTA MINISTRIES CORE VALUES Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous. Servanthood: We serve our world by meeting needs practically and spiritually. Uncompromising Integrity: We are honest, transparent, and trustworthy – reflecting Jesus in all we do. Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us. Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ. Excellence: We serve with excellence knowing that we represent God in our work, words, and actions. SENIOR LIVING MISSION & VISION STATEMENTS Mission Statement: To spread the gospel through service to seniors — cultivating safe and thriving communities where our residents experience grace, encounter Christ’s love and discover renewed purpose. Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.

POSITION SUMMARY
This position is responsible for greeting residents and meeting a variety of their needs and signing in all visitors and vendors who enter the Cristwood buildings. This position will also answer phones and triage calls to CRISTA Senior Living and all of CRISTA Ministries as needed. This position is an integral part of the Senior Living mission of providing joy and purpose to the lives of our residents.

Reception is open 24 hours a day and 7 days a week.
8:00am - 4:00pm
4:00pm - 12:00am
12:00am - 8:00am

ESSENTIAL FUNCTIONS  

(General overview and may not include all details of responsibilities) 

JOB DUTIES

Respond to resident pull cords and smoke alarms and handle or refer as appropriate. Respond to alarms and handle/triage for fire and disaster. Greet and facilitate for residents, family members/advocates, visitors and vendors who call or enter Cristwood. Ensure all visitors and vendors sign in and out of buildings. Answer phones in a courteous and professional manner and route calls as appropriate. Telephone tree/triage for CSC and all of CRISTA Ministries. Meet and/or refer all needs presented to them (example: copying, faxing, selling stamps, scheduling guest apartment, elevator pads, roll-away beds, by residents of Cristwood and other areas of CSC. Create and distribute memos to residents and staff and distribute and/or forward the mail. Collaborate with HIPAA Privacy Officer to maintain strict adherence to confidentiality regulations at reception desk and within the retirement community. Record, coordinate and track maintenance requests. Inform Administrator and Business Office Manager of information and situations relevant to the safety and status of residents at Cristwood. Provide administrative support and assistance to the Administrator, Business Office Manager and Admissions Coordinator. Assemble and mail packets to potential residents as requested. Complete shift documentation in receptionist log, initiate incident reports and provide forms for transfers to hospitals or other facilities. Assist with daily mail distribution as needed. Check keys in and out for staff, vendors, residents and the guest apartment. Register, confirm and/or cancel events/bus trip reservations for residents. Work collaboratively with supervisor, coworkers, residents and their families. Perform other duties as assigned. Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). 

ESSENTIAL QUALIFICATIONS  

CHRIST CENTERED   Belief that Jesus Christ is Lord and Savior Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (. daily spiritual rhythms of prayer, fellowship, Bible study, etc). Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA. Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices. Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC). Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). Demonstrates the values of a CRISTA leader. EDUCATION   High school diploma or equivalent.
EXPERIENCE   Prior experience as a receptionist or customer service representative or equivalent role. Light typing. Ability to respond to emergencies in a calm manner. LICENSURE / CERTIFICATION   First Aid and CPR training (may be acquired within one month of employment). SOFTWARE / EQUIPMENT KNOWLEDGE   Microsoft Office, Word and Excel. Field Force work order entry. POS System. OTHER CONSIDERATIONS   Enjoy working with seniors. Good interpersonal skills. Ability to communicate with seniors in a positive, courteous, confidential and professional manner. Ability to handle fast-paced environment. Good organizational skills. Good judgment in responding to routine, urgent and emergent requests and situations. Ability to maintain detailed, neat and accurate documentation on daily shift log and other documents as needed. Model excellence in customer service. Ability to work collaboratively with supervisor, coworkers, residents and their families. 

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