Telephone Operator

Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 18-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. Wilcox is part of Hawai‘i Pacific Health, one of the state’s leading health care systems and a not-for-profit health care organization with medical centers, clinics, physicians and other caregivers working together to create a healthier Hawai‘i.

Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.

If you have excellent organizational and customer service skills, you can help to provide friendly and helpful communications service to the employees and clients of Wilcox Memorial Hospital. As the Telephone Operator, you will be responsible for operating the switchboard to provide routine information to callers and direct inquiries to the appropriate areas. You will also respond to emergencies following established protocols. We are looking for someone enthusiastic and detail-oriented who shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Rotating - 8 Hours

Work Type: Part Time Regular

FTE: 0.500000

Bargaining Unit: ILWU

Exempt: No

Minimum Qualifications: High School or equivalent. Six (6) months switchboard and/or multi-line phone system experience.

Preferred Qualifications: Experience in a hospital or health care setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Position Telephone Operator - Telecommunications

Category Information Technology

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 24576