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Retail Auto Relationship Manager

3 months ago

Toledo, United States WELLS FARGO BANK Full time
About this role:

Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. Manage and grow the business and relationships throughout the current 86 active dealerships located in the greater Toledo, OH inclusive of Toledo, OH; Findlay, OH; Lima, OH; Hillsdale, MI; Monroe, MI; Ann Arbor, MI etc., area along with additional potential to bring on more dealer partnerships in the market through in-person interaction. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer (change customer to consumer) generated complaints through the LOB or Enterprise complaints office . Consider moving the red above down to the Responsibility Include section below and consider changing (ie. Buybacks for consumer or dealer fraud, Title/Liens unperfected, and Negative reserve balances). Ensures processes within the market territory support corporate objectives. Learn more about the career areas and lines of business at wellsfargojobs.com .

Responsibilities Include:
  • Uphold, support, foster and engage in Wells Fargo Vision and Values
  • Be able to assess a dealer's needs and provide solutions to help them succeed financially
  • Train and educate dealers around Wells Fargo products and services
  • Maintain accurate dealer contact information
  • Responsible for partnering with other LOB within Wells Fargo
  • Proper Salesforce Documentation for all dealer interactions (including pre-call planning and post call notes for in-person dealer visits)
  • Ability to analyze data to uncover additional opportunities for growth
In this role, you will:
  • Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
  • Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
  • Establish and maintain dealer relationships
  • Terminate non-performing dealers
  • Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
  • Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
Required Qualifications, US:
  • 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Strong prospecting, sales, negotiation, and influence skills
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Ability to interact with all levels of an organization
  • Ability to interact effectively and confidently with senior management
  • Strong organizational, multi-tasking, and prioritizing skills
  • Auto finance experience
  • Previous experience with auto operations, sales, and/or credit
  • Dealer services or auto finance risk experience
  • Client account relationship development and management experience
  • Proficient experience with Salesforce
  • Knowledge and understanding of data warehouse analysis
  • Knowledge and Experience of auto applications and software
  • Experience working in a virtual dialog environment
  • Strong time management skills and ability to meet deadlines
Job Expectations:
  • Ability to travel up to 75% of the time with the potential of a couple overnight stays each month.
  • Ability to travel minimum of 4 days per week within assigned territory.
  • Ability to provide and work from a home office.
  • This position is not eligible for Visa sponsorship.
  • Ability to be available to answer questions for dealer partners in the evenings and weekends if needed work nights, weekends, and/or holidays as needed or scheduled.
  • Flexibility to address incidents as needed 24 hours a day.
Posting location:
  • 100% remote work only available in the following locations: Toledo, OH; Toledo, OH; Findlay, OH; Lima, OH; Hillsdale, MI; Monroe, MI; Ann Arbor, MI.
  • Candidate will need to reside in market area of support and is required to be in the field.
**Relocation assistance is not available for this position.**

** Job posting may come down early due to volume of applicants.**

Posting End Date:
8 Jul 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.