Customer Service Rep
2 weeks ago
Are you a Customer Service Representative with experience in the Animal Health Market?
Do you live in the Ocala, FL area?
If so, come work for us
Responsibilities include:
Assist our internal and external customers and sales representatives with order entry with professionalism, skill, and expediency
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generation of reports
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures
May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
The Customer Service Representative may perform other duties as assigned.
Required Qualifications
High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Preferred Qualifications
Associate’s Degree or equivalent combination of education and experience.
Proficiency in SAP or related ERP
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