70182-LP Customer Service Associate II

3 weeks ago

Palm Springs, United States TJX Companies, Inc. Full time

 

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 1068 || 5200 Ramon Road B5 || Palm Springs || CA || 92264

Opportunity: Contribute To The Growth Of Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

o The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued body-worn camera to record specific events involving critical incidents for legal, safety, and training purposes.

¤ Roles and Responsibilities of CSA (Tactical Uniform):

o Maintains a proper and professional stance in the designated area at the front of the store.

o Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

o The CSA provides their own black pants and black shoes.

o Responds to customer inquiries.

o Properly responds to Merchandise Protection Pedestal Activation.

o Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

Documents required incidents in case management.

Who We Are Looking For: You

  • Excellent communication skills and sound judgment
    Basic computer skills
    Basic time management skills Investigative / analytical skills
    Ability to respond appropriately to changes in direction or unexpected situations
    Standout colleague, working effectively with peers and supervisors to accomplish tasks
    Able to work a flexible schedule to support business needs
    0-2 years retail or security experience
  •  

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

 

This position has a starting pay range of $16.00 to $17.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: Marshalls Store 1068 || 5200 Ramon Road B5 || Palm Springs || CA || 92264

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