Client Service Representative

1 week ago

Elkin, United States Heartland Veterinary Partners Full time
About State Road Animal Hospital

At State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s healthcare journey, and we promise to give them the same love and dedication we would our own four-legged family members.

From wellness exams and vaccinations, surgical needs, nutrition counseling, diagnostics, and more–we are committed to helping you protect their health for years to come. Give us a call or stop by today to learn how we can provide your pet with the best care possible. Together, we will make sure they stay as healthy and happy as possible.

Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications
  • Full or part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE


Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

  • Client Service Representative

    5 days ago

    Elkin, United States State Road Animal Hospital Full time

    About State Road Animal Hospital At State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s healthcare journey,...

  • Client Service Representative

    5 days ago

    Elkin, United States State Road Animal Hospital Full time

    About State Road Animal Hospital At State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s healthcare journey,...

  • Client Service Representative

    2 weeks ago

    Elkin, United States State Road Animal Hospital Full time

    Job DescriptionAbout State Road Animal HospitalAt State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s...

  • Client Service Representative

    5 days ago

    Elkin, United States State Road Animal Hospital Full time

    About State Road Animal HospitalAt State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s healthcare journey,...

  • Patient Service Representative, Ophthalmology

    1 month ago

    Elkin, United States Atrium Health Full time

    Overview JOB SUMMARY:  The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Wake Forest Baptist...

  • Client Service Representative

    2 weeks ago

    Elkin, North Carolina, 28621, Surry County, NC, United States State Road Animal Hospital Full time

    About State Road Animal Hospital At State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s healthcare journey, and...

  • Client Service Representative

    4 days ago

    Elkin, NC, United States State Road Animal Hospital Full time

    About State Road Animal Hospital At State Road Animal Hospital, our experienced veterinary team is dedicated to providing the best and most up-to-date veterinary care. We strive to ensure your pet receives the highest quality medical attention in a friendly and professional environment. We want you to be an active part of your pet’s healthcare journey,...

  • Customer Service Rep(08956)

    1 month ago

    Elkin, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? We're already imagining you in that job, right now. We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. We are a locally...

  • OHE Laborer/Groundman

    1 month ago

    Elkin, United States MasTec Advanced Technologies Full time

    Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil...

  • OHE Laborer/Groundman

    2 weeks ago

    Elkin, United States MasTec Advanced Technologies Full time

    Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil...

  • OHE Laborer/Groundman

    2 days ago

    Elkin, United States TransForce Full time

    Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil...

  • EM APC: Elkin, NC

    3 weeks ago

    Elkin, United States ApolloMD Full time

    Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers 24-hour-a-day, year-round...

  • Urology job in Elkin NC

    4 weeks ago

    Elkin, United States Archway Physician Recruitment Full time

    Urology opening in North Carolina Located in Elkin, NC - 74 miles from Charlotte Service area of 135,000 people Full time, permanent opening Employed position Solo, but interest in adding PA/NP Taking over an established practice/patient panel Current provider sees 40-50 patients/day in clinic Schedule: 4 or 4.5 days/week Call: 10 days/month Called in...

  • Urology job in Elkin NC

    3 weeks ago

    Elkin, United States Archway Physician Recruitment Full time

    Urology opening in North Carolina Located in Elkin, NC - 74 miles from Charlotte Service area of 135,000 people Full time, permanent opening Employed position Solo, but interest in adding PA/NP Taking over an established practice/patient panel Current provider sees 40-50 patients/day in clinic Schedule: 4 or 4.5 days/week Call: 10 days/month Called in...

  • EM Physician

    3 weeks ago

    Elkin, United States ApolloMD Full time

    Located in Elkin, Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers...

  • EM Physician

    4 weeks ago

    Elkin, United States ApolloMD Full time

    Located in Elkin, Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers...

  • EM Physician

    2 months ago

    Elkin, United States ApolloMD Full time

    Located in Elkin, Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers...

  • EM APC: Elkin, NC

    2 months ago

    Elkin, United States ApolloMD Full time

    Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers 24-hour-a-day, year-round...

  • EM Physician

    3 weeks ago

    Elkin, United States ApolloMD Full time

    Located in Elkin, Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers...

  • EM APC: Elkin, NC

    3 weeks ago

    Elkin, United States ApolloMD Full time

    Hugh Chatham Memorial Hospital (HCMH) has provided top-quality healthcare to residents in northwestern North Carolina and southwestern Virginia for more than 84-years. A private, not-for-profit hospital, HCMH is served by more than 70 physicians representing 26 specialties and subspecialties. The HCMH emergency department offers 24-hour-a-day, year-round...