Housekeeping Supervisor

3 weeks ago

St Louis, United States Lodging Hospitality Management Full time

Description

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, as assigned to the Room Attendants, Lobby Attendants, and Houseperson staff to maintain LHM and Hilton’s high standard of cleanliness.

Example of Duties

Essential Functions

Visually inspect suites, guest rooms, public spaces and corridors for cleanliness and appearance. Complete written inspections in accordance to LHM and Hilton’s policy. Update room status upon completion of inspection. Train and monitor performance of Room Attendants, Lobby Attendants, and the Houseperson staff. Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling. Assign staff to their designated work areas and insure that all jobs are completed within the shift. Assist with performance reviews for Housekeeping department. Prepare PM room discrepancy report. Take requested inventories of furniture, fixtures, equipment and supplies. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, assisting with employee training and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations. Complete work orders and submit all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately. Expedite special guest requests, such as extra towels, blankets or pillows.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

Assist Room Attendants and House Persons in securing all supplies and tools necessary for the completion of their jobs as the need arises. Report all suspicious persons or actions, hazardous conditions, etc. to a manager immediately. Greet guests in hallways or when passing by. Respond to guest inquiries. Provide guest assistance, directions, and information as requested. Provide instruction and/or guidance for guest and employee safety in the event of a fire or other emergency situations. Other duties as assigned, including but not limited to, cleaning rooms, assisting Room Attendants or cross-training when necessary.

Qualifications

Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of hotel policies applicable to housekeeping, especially those relating to safety and security of guests and hotel property. Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 150 lbs. Ability to read and write basic English in order to complete forms such as a room status report. Ability to provide clear direction, instruction and guidance to subordinates. Ability to organize and prioritize work, and meet deadlines. Ability to make sound business decisions and demonstrate good judgment. Ability to effectively supervise subordinates.

Qualifications

Experience

Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.

Education

Any combination of education and experience that provides the required knowledge, skills, and abilities. High School Diploma preferred.

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