Lobby Barista/Server

4 weeks ago

New York, United States Jobs for Humanity Full time
Job Description

SUMMARY

Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious and industrious humans to join our family.

Ace Hotel’s home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River. The ever-evolving intersection of everything. Ace Brooklyn is anchored by a vibrant culinary program that’s as inspired and culturally alive as the neighborhoods around us. As You Are is an all-day affair, a bar, restaurant and bakery that serves seasonal, from-scratch fare dawn and through dusk. The Lobby is our womb-like hub offering all who pass through a place to enjoy a coffee, a cocktail or a comforting bite. Now all we need is you.

Baristas Servers at Ace Hotel Brooklyn are responsible for serving and ringing/ checking out our guests and accommodating those needs and orders; Preparing any coffee beverages for service in the Lobby.  Serving the guests quickly and efficiently with complete knowledge of the bakery menu. Understanding the basics of operating and handling all coffee machinery and proper care and cleaning for all machines. Maintaining station in a clean and orderly manner throughout the shift and upholding Department of Health standards at all times.

 

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned

  • Work, and act in a manner consistent with the mission of Ace Hotel.
  • Warmly greet and acknowledge guests upon arrival and/or while moving through the station and Lobby. 
  • Remain fully knowledgeable of all menu offerings, acceptable modifications, allergy protocols, and any other information needed to maintain guest satisfaction and safety
  • Record orders into the POS accurately and complete guests orders correctly. 
  • Ensure guests have appropriate utensils and all orders are properly packaged. 
  • Recognize, engage, and learn the names and preferences of regular guests
  • Work with fellow employees and management, in a friendly and communicative manner, to meet guests’ needs and support the operation of the restaurant
  • Accept guest payment, process credit card charges and/or room charges, and make change upholding Ace Hotel, PCI, and cash handling procedures
  • Participate in daily pre-shift meetings and any scheduled employee meetings
  • Responsible for all areas of the espresso counter checklist on a daily basis
  • Maintain cleanliness and sanitation of work areas, water stations, and creamer stations.
  • Adhere to Ace Hotel Covid guidelines.
  • Stock service areas with necessary product and service tools (i.e. lids, sugar, creamers,  ice, glassware, silverware, napkins, straws, etc.) as needed
  • Break down the station at the end of the shift including restocking milks, cleaning the machines, and stocking cups and utensils..
  • Report all equipment problems, damage, and dining room maintenance issues to managers
  • Utilize employee entrance and back of house elevators during working hours 
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, and promote property outlets to better assist guests 
  • Batch and prep cold brew for service the following morning for the dining room, room service, and the counter.
  • Unbox all coffee orders that are received on a bi-weekly basis.
  • Complete weekly cleanings for all coffee urns and milk pitchers
  • Maintain confidentiality of guest, employee, and company information
  • Perform additional duties as requested by department managers and supervisors.

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