Housewares Retail Sales Associate

2 months ago

Austin, United States Ace Hardware Full time

Job Title: Housewares Associate

Position Summary

The Housewares Associate is responsible for delivering a highly satisfying customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Partners with appropriate team members to ensure that all inventories are properly accounted for and maintained to company standard and adheres to all operational, merchandise, and loss prevention standards.

Essential Duties & Responsibilities

• Welcome all customers in a friendly, helpful, and professional way as they enter the store.

• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times

• Assist with all special orders and items requiring a delivery or assembly Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.

• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Immediately corrects or reports any unsafe conditions or practices to General Manager.

• Understands merchandise and availability to assist customers including having knowledge of all sales or promotions occurring in the store.

• Professionally communicate with in person and remote customers as well as appropriate associates regarding stock availability, product receipts, customer orders and other calls as needed.

• Demonstrates proficient functionality and usage of applicable Eagle applications and other store technology platforms.

• Ensure an adequate understanding of all products in the store and or demonstrate an ability to learn.

• Execute Opening and Closing duties to company standards.

• Performs pre-paid special orders for all customers as needed.

• Performs S.A.L.E.S process with each customer.

• Understands the Loss Prevention Awareness program for merchandise protection standards.

• May handle Cashier duties as needed.

• Collaborates with other employees to work toward individual, team and company goals.

• Achieve sales goals per the budget of their assigned store.

• Other duties assigned by the General or Assistant Store Manager as needed.

Merchandise Job Duties and Responsibilities

• Ensure all KIBO (online orders) are processed and provided to customers in a timely manner

• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards

• Accurately processes and prepares merchandise for the sales floor following company procedures and standards

• Perform IRA process via cycle counts and shooting outs, lows and overstocks

• Receive, sort, and organize the store front by stocking shelves, arranging merchandise in an appealing manner and building product displays to enhance the customer experience.

• Maintains all promotional displays and signage in accordance to company standards.

• Ensure all inventories are properly accounted for and maintained to company standards.

• May need to reallocate of inventory to other areas of the store or other stores, as needed.

• Updated product pricing as needed and ensure products are priced and signed to standard.

Qualifications

• High School degree or equivalent

• Minimum 1-year retail sales experience preferred

• Able to work flexible hours including evenings, weekends and holidays to meet the needs of the business

• Ability to solve problems, work independently or with a team, and check accuracy of work before reporting its completion

• Effective communication skills, high attention to detail, organization skills, and ability to multi-task

• Knowledge of retail computer systems, MS Word and Excel a plus

• Knowledgeable of general retail policies and procedures

• Knowledge of products trends along with a willingness to learn

• Prior Customer service with motivation to provide an exceptional experience with customers

• Ability to assess customer concerns and provide solutions for customer satisfaction.

• Takes initiative in problem solving.

Physical Demand

• Climb stairs and ladders using proper safety measures

• Lifting up to 80 lbs.

• Standing for lengthy periods of time (up to 10 hours or more)

• Bending, stooping, twisting, reaching

• Use of hands by utilizing POS or other store technology

Work Environment

• Indoor facility where with moderate noise and temperature levels.

• Ability to work fluctuating hours during peak seasons or as business necessitates

• Ability to work other positions as needed to fill business needs and cover shifts for other employee

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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