Healthcare Payments
4 weeks ago
Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
As a Customer Success Associate in Healthcare Payments, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.
. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Business Bank Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Business Bank Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services.
Job responsibilities
Helps execute product adoption, expansion, and retention activities to support a healthy customer base Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers Investigates and resolves customer issues in a timely and efficient manner Tracks and analyzes key metrics to measure customer successRequired qualifications, capabilities, and skills
2+ years of experience or equivalent expertise in customer success or a relevant domain area Strong verbal and written communication skills Comfortable using technology with a willingness to learn new technological skills, programs, and tools Demonstrated analytical skills and critical thinking ability 2 + years’ experience in a healthcare industry 2 + years’ experience in a customer-facing position Ability to quickly learn and understand InstaMed’s products and articulate best practices to maximize the value of our solutions. Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.Preferred qualifications, capabilities, and skills
Healthcare technology experience preferred. Bachelor’s Degree or higher, or equivalent work experience.-
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