Preventative Maintenance Coordinator

2 weeks ago

Cleveland, United States Motion & Control Enterprises Full time

SUMMARY

The Preventative Maintenance Coordinator is responsible for implementing preventative maintenance and managing the preventative maintenance contracts.

DUTIES AND RESPONSIBILITIES

  • Answers incoming calls regarding PM
  • Reviews customer accounts for upcoming PM dates
  • Calls customers to get approval for ordering parts for PM service
  • Responsible for data entry in the system (updating point of contact, etc.)
  • Verifies contract information against service history to ensure accuracy
  • Aligns specific customer PM's together
  • Requests equipment inventory lists from customers
  • Removes non-existing equipment from PM contracts or adds missing equipment
  • Adjusts master parts lists as needed
  • Works closely with customer service representatives on quotes, purchase order issues to amend parts orders
  • Works closely with Inside Sales to start PM contracts on machines they are currently selling
  • Notifies appropriate sales staff when a contract is established for new machines sold
  • Collects start-up sheets form technicians after equipment start-up
  • Submits completed start-p sheets to PEM to register warranty
  • Modifies PM contracts when technician notes a recurring parts issue
  • Works closely with the Inventory Manager on all parts issues
  • Sends customer surveys to customer after service appointment is completed, gathers and records this data
  • Follows up with any customers who expressed having a negative experience, works with the Service Team to find resolutions
  • Notifies the Central Dispatcher when a new machine is started up, add the machine to a PM contract
  • Performs other related duties as assigned

QUALIFICATIONS

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Excellent organizational skills and ability to prioritize assignments under tight deadlines
  • Keen sense of accuracy and attention to detail
  • Ability and willingness to work overtime when required.
  • Highschool Diploma or GED
  • Computer skills required: Microsoft office suite

WHAT WE OFFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

  • Medical, dental, and vision coverage
  • Company paid life and AD&D coverage
  • Company paid short- and long-term disability coverage
  • Voluntary benefit products
  • 401(k) retirement savings plan with a generous company match
  • Generous PTO allowances and paid holidays
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Parental Leave


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