Hospitality Ambassador

Found in: Talent US C2 - 2 weeks ago

Chicago, United States JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves –
The Hospitality Ambassador will provide support to the Workplace Manager with all aspects of the planning and execution of internal meetings and events including reservations, room setup, catering, rentals, and audio/visual (AV). This role will also provide support stocking cafes and kitchens on site to insure supplies are readily available as well as maintaining inventory of these supplies. ServeSafe food handler certification is required or must be completed within 30 days of hire.

The Hospitality Ambassador will be the main point of contact for meetings and events held in the on-site conference center and assist with off-site events as necessary. They are responsible for delivering exceptional experiences for our client’s employees and guests every day through proactive communication and high touch hospitality focused service. The role is Client facing and must be able to exhibit exceptional customer service and communication skills: Food and Beverage, Catering or Hospitality experience is highly recommended.

Your day to day:

Execute high-profile meetings and events with senior executive participation, delivering exceptional experiences. Serve as the primary point of contact for conference center clients, ensuring timely response to all requests and consulting on event needs. Manage all aspects of conference center operations, including scheduling, catering, AV troubleshooting, and logistics. Exceed client expectations by consistently delivering high standards of care and anticipating their needs. Collect and integrate feedback from stakeholders and attendees for continuous improvement efforts. Support administrative tasks for the conference center and off-site events, including quotes and presentations. Foster relationships with clients, vendors, and service providers to ensure seamless coordination and execution of work.

Sound like you? To apply you need:  

Bachelor’s degree desired or equivalent work experience 1-3 years of experience in event planning, project management, hospitality, event planning or related field Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook)

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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