Field Service Engineer

4 months ago

Vancouver, United States 1000 KLA Corporation Full time

Description

/Preferred Qualifications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting, diagnosing, and updating highly complex capital equipment at customer sites, in accordance with documented procedures, Technical Support instructions, and established industry practices. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems. The CSE is responsible for managing their parts inventory along with their related administrative work.

Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.  Ensure equipment enhances customer production.  Repair and modify equipment at customer facility. Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level issues are based on CSEs technical knowledge, education, and training. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues. Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc. Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.  The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Minimum Qualifications

High School diploma with at least 1-3 years of relevant work experience

Excellent oral and written communications skills Motivated, dedicated and dependable Team performer and willing to travel Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team Requires good troubleshooting skills

Preferred Qualifications

Bachelor's Level Degree with related work experience of 1 year Prefer experience working in the semiconductor industry

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

  • Field Service Engineer

    4 days ago

    Vancouver, Washington, United States 1000 KLA Corporation Full time

    About the RoleThe Customer Support Engineer is a critical member of our Global Service Support Organization, responsible for delivering exceptional service to our customers. As a key representative of our company, you will be the primary point of contact for customers, providing technical support, troubleshooting, and repair services for our complex capital...

  • Field Service Engineer

    3 weeks ago

    Vancouver, United States Indicate Technologies Inc. Full time $25 - $32

    Job DescriptionJob DescriptionOur team is growing and we need more field service personnel About Us: Indicate Technologies Inc. is uniquely positioned to address the high technology markets of the Western United States in the field of precision dimensional metrology and 3D printing. Celebrating our 20th anniversary, Indicate Technologies is experiencing...

  • Field Service Engineer

    2 weeks ago

    Vancouver, Washington, United States 1000 KLA Corporation Full time

    Job SummaryThe Customer Support Engineer is a critical role within the Global Service Support Organization (GSS) team at 1000 KLA Corporation. This position is responsible for providing technical support and repair services for highly complex capital equipment at customer sites.Key ResponsibilitiesEvaluate, analyze, diagnose, and troubleshoot technical...

  • Field Engineer

    3 days ago

    Vancouver, Washington, United States Kiewit Corporation Full time

    Job Title: Field Engineer - Heavy Civil ConstructionWe are seeking a highly skilled Field Engineer to join our team at Kiewit Corporation. As a Field Engineer, you will play a critical role in ensuring the successful execution of our heavy civil construction projects.Key Responsibilities:Assist in the interpretation of drawings and specifications for field...

  • Field Service Technician

    3 months ago

    Vancouver, United States ABM Equipment Co. Inc. Full time

    Job DescriptionJob DescriptionTechnician will trouble-shoot, repair, audit, service, startup and modify equipment at various customers’ production and manufacturing facilities. The equipment is an industrial cabinet x-ray system used in the food industry for contaminant detection as a quality control & food safety tool. Provide technical support on-site or...

  • PTE Field Engineer

    2 weeks ago

    Vancouver, United States POWER Engineers Full time

    PTE Field Engineer - Entry Level This position is based in our Boise, ID or Vancouver, WA POWER Engineers office supporting utility and industrial clients across the Western United States. Position requires up to 85% travel. We strive to create an environment where our field teams operate safely, delivering excellent technical service, leading to a high...

  • PTE Field Engineer

    3 months ago

    Vancouver, United States POWER Engineers Full time

    PTE Field Engineer - Entry Level This position is based in our Boise, ID or Vancouver, WA POWER Engineers office supporting utility and industrial clients across the Western United States. Position requires up to 85% travel. We strive to create an environment where our field teams operate safely, delivering excellent technical service, leading to a high...

  • Electronics Field Specialist

    4 days ago

    Vancouver, Washington, United States 1000 KLA Corporation Full time

    Job SummaryWe are seeking a highly skilled and motivated Field Service Engineer to join our team at 1000 KLA Corporation. As a Field Service Engineer, you will be responsible for repairing, troubleshooting, and maintaining complex capital equipment at customer sites.Key ResponsibilitiesEvaluate and analyze technical equipment problems via telephone or at...

  • Field Machinist

    3 weeks ago

    Vancouver, United States In-Place Machining Company, LLC Full time

    Job Type Full-timeDescriptionAt In-Place Machining we're the elite force of field machining! Whether it's a ship, a wind turbine towering over a remote landscape, or a luxury yacht in a tropical paradise we bring the shop to the job! We specialize in precision machining and large scale cutting and drilling and metrology and alignment services. Working as a...

  • Field Technician

    3 months ago

    Vancouver, United States ABM Equipment Co. Inc. Full time

    Job DescriptionJob DescriptionABM Equipment Inc. / A-1 Scale Co is looking for several Scale Field Service Technicians. We are based out of Vancouver, WA, and work primarily in the Portland/Vancouver area with service offered all over Oregon and Washington States.Are you looking for a job that offers a different experience every day? Are you looking for a...

  • Automation Field Service Technician

    2 weeks ago

    Vancouver, Washington, United States MC Machinery Systems, Inc. Full time

    Job Description**Job Summary:**We are seeking a highly skilled Automation Field Service Technician to join our team at MC Machinery Systems, Inc. As an Automation Field Service Technician, you will be responsible for installing, troubleshooting, and maintaining complex industrial automation systems for our customers.Key Responsibilities:System Installation:...

  • Electrical Engineering Technician

    1 month ago

    Vancouver, United States CorSource Full time

    Overview Description:This full-time Electrical Engineering Tech position will provide electrical engineering tech support for the RAS Engineering (TENR) organization.This position will provide confidential and professional services for a wide variety and large volume of project designs, drawings, communications, and associated / related...

  • Senior Civil Engineer

    2 days ago

    Vancouver, Washington, United States WSP Full time

    About the RoleWe are seeking a highly skilled Senior Civil Engineer to join our Clean Energy Business Line in Portland, OR. As a key member of our team, you will be responsible for designing and developing hydropower infrastructure and related energy projects.Key ResponsibilitiesPerform engineering duties from conceptual stages of projects through...

  • Field Engineer for Northwest Operations

    3 weeks ago

    Vancouver, Washington, United States Kiewit Corporation Full time

    Position OverviewYou will contribute your innovative ideas, dedication to excellence, and a strong work ethic.In exchange, we provide extensive career advancement and travel opportunities, along with the rewarding experience of constructing significant projects from the ground up (or below).Key ResponsibilitiesCollaborate with various teams to ensure project...

  • Field Machinist

    2 weeks ago

    Vancouver, United States In-Place Machining Company, LLC Full time

    Job DescriptionJob DescriptionDescription:At In-Place Machining we're the elite force of field machining! Whether it's a ship, a wind turbine towering over a remote landscape, or a luxury yacht in a tropical paradise we bring the shop to the job! We specialize in precision machining and large scale cutting and drilling and metrology and alignment...

  • Mechanical Construction Field Specialist

    3 weeks ago

    Vancouver, Washington, United States JH Kelly Full time

    Position Overview:Join JH Kelly as a Mechanical Construction Field Specialist, where you will play a vital role in our Commercial Mechanical Construction team. We are seeking a skilled individual to support our projects in a collaborative environment.About JH Kelly: With over a century of industry leadership, JH Kelly, LLC is a proud fourth-generation...

  • Electrical Engineer

    6 days ago

    Vancouver, United States Actalent Full time

    Actalent is currently seeking a qualified Electrical Engineer for a consultant position with Bonneville Power in Vancouver, WA. This position will travel 100% Monday - Thursday each week and require overnight travel.This Electrical Engineer position is in the Test and Energization (TETC) organization of the Commissioning and Testing (TET) group in the...

  • Power Systems Engineer

    3 weeks ago

    Vancouver, Washington, United States Actalent Full time

    Join Actalent as a Power Systems EngineerActalent is actively searching for a skilled Power Systems Engineer to support our esteemed client in the energy sector.Position Overview:This role will involve collaborating with the Transmission Line Engineering team to enhance the design and maintenance of electrical systems. The Power Systems Engineer will be...

  • Biomedical Engineering Technician

    2 weeks ago

    Vancouver, United States Ladgov Corporation Part time

    Job DescriptionJob DescriptionPosition: Full-time Duties:Provide preventive maintenance (PM) and corrective maintenance (CM) repairs on medical equipment as identified using accepted repair practices.Ensure high standards of equipment performance and safety while completing work in a timely manner.Complete all scheduled PM services before the 15th day of...

  • Electrical Engineering Manager

    4 months ago

    Vancouver, United States Wellons, Inc. Full time

    Job DescriptionJob DescriptionElectrical Engineering Manager – Wellons, Inc.If you would like to work for a company that has great benefits, provides a positive workplace atmosphere with an opportunity for growth, then you want to be a part of our team here at Wellons, Inc.For over 50 years, Wellons, Inc. has been a leader in providing wood-fired energy...