Diet Clerk

Purpose:
The Diet Clerk services as a liaison to other department for the purpose of providing assistance and information concerning patient meal services throughout the health system.

Responsibilities:

Adheres to all appearance standards and maintaining a professional dress.Adheres to all HIPAA standards and practices when dealing with protected health information.Punches in and out for every shift on the assigned Kronos time tracking system.Completes the annual educational modules as assigned.Maintains an accurate inventory of patient menus, education materials, forms and supplies.Processes nourishment orders according to established procedures.Prepares menus for distribution and tally.Greets telephone callers in a courteous manner according to procedures while recording and transmitting messages accurately.Arranges and sorts menus by unit.Reviews menus for completeness and brings problems to attention of clinical staff.Confers with dietitians or appropriate manager regarding problems related to nutrition care service and distribution of food to assigned patients.Communicates in a responsive manner to personnel in other departments to ensure quality patient care.Greets patients and informs of menu selection process in a timely fashion.Collects, corrects, and updates menus according to physician orders and nutrition requirements.Keeps patient diet order lists, tube feeding lists, and other communication devices current, recording diet changes as necessary.Contributes ideas and feedback to the department and is able to be depended upon to meet commitments.Ensures that each customer feels informed, understood, and special through genuine and positive communication.Maintains a contagious and positive work ethic.Maintains the highest levels of safety, quality and service excellence for clients, consumers, shareholders, and the community.Provides world-class service to customers and client.Maintains a friendly, efficient, positive customer service attitude toward customers, clients and co-workers, and is responsive to customer needs. High School Diploma/GED, OR Currently enrolled in high school program, OR1 year previous job experience required in lieu of High school diploma/GED.Work permit required if under 18 years old.Knowledge of therapeutic diets and nutrition preferred.Previous customer service experience preferred.Computer experience preferred.

Licensure, Certifications, and Clearances:Act 34OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran

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