Sr. Customer Service Representative

2 weeks ago


White Bear Lake, United States Taylor Corporation Full time

Come Work with Us 

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taymark, a Taylor Corporation company, is looking for a full-time  Customer Service Agent  to join their team in White Bear Lake, MN As a consultant of a diverse set of scholastic brands, you will be empowered with tools and resources to create an extraordinary customer experience. If you are positive at your core and passionate about customer care, this is the opportunity for you. 

Your Shift:

Monday - Friday from 8 am to 5 pm (weekends as needed based on seasonal workload) This role will be hybrid based out of White Bear Lake, MN

Your Responsibilities:

As a member of our call center team, you will be answering calls during your shift Informs customers of pricing and product specifications/details, and offers customers other related items Keep customer updated on shipping dates, anticipated delays, or any additional information needed Share details with customers on additional offerings to provide value-added service Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important Enters customer and order data into the computer to determine total cost and/or begin expediting orders Works with appropriate departments as necessary to fulfill the customer’s needs over the phone Confers with the appropriate department to expedite shipments Enters rework orders, change orders, and updates to orders in an expedient manner Applies credits, reprints, and handles incoming orders Develops and maintains relationships with customers Provides feedback to marketing and management for future product enhancements based on customer feedback Maintains the standard of performance as measured by the department - these measurements may change from time to time and shall be communicated to the rep

You Must Have:

High School diploma or equivalent (GED) Strong interpersonal and communication skills Strong sales and analytical skills Ability to be well organized and able to manage and prioritize multiple projects simultaneously Excellent attention to detail Effective written and oral skills; ability to comprehend and follow detailed instructions Ability to remain pleasant under extreme pressure and during difficult circumstances Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel A continuous improvement and an "Always a Better Way (ABW)" mindset

We Would Prefer:

Someone fluent in Spanish

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