Lead HVAC Service Technician

4 weeks ago

Highland Park, United States Aire Serv Full time

If youre an experienced HVAC Service Technician and have a growth mindset and a desire to build and lead a team , Aire Serv of Glenbrook is right for you We're opening a new territory and need hands-on technicians to establish our brand and grow by consistently showing respect, integrity, and enthusiasm to each other and our customers.

This is a customer-facing, residential service role where youll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by

providing a world-class experience and caring about the customer's needs.

At Aire Serv, were known for our excellent customer service, professional image, and Done Right Promise. Were looking for someone who can live up to our high standards of service and professionalism. If thats you, apply today, and someone from our team will respond within 24 hours.

Job Requirements

These are the minimum requirements to be considered for this

position.

2+ years of experience in residential HVAC Experience utilizing Service Titan Mobile Valid driver's license and clean driving record Ability to lift 60 lbs. Excellent communication skills with customers and office team Professional appearance and personality

Benefits & Pay

The pay range for this position is $25/hr to $38/hr , and depends on your experience and knowledge as an HVAC service technician.

In addition, you will be immediately eligible for Spiffs on various sales targets and other incentives and bonuses

throughout the year.

Why Youll Want to Join Our Team

Here are just a few of the benefits youll receive when joining us at Aire Serv as an HVAC Service Technician:

· Paid training at our company facility, manufacturers facilities, and corporate office - we cover travel, meals, lodging & all training

· Branded company van

· Fuel card

· iPad loaded with all the apps and forms youll need

· Tool account

· Uniforms provided

· Work boots allowance

· Paid time off the first year with increases each year, plus paid holidays

· Year-round employment

· Additional earning potential with spiffs, commission, and bonuses for performance

· Career path based on your goals and aspirations

Your Responsibilities as an HVAC Service Technician

As an HVAC Service Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their homes HVAC systems.

· Deliver World-Class Service - Deliver an amazing experience for our customers.

· Troubleshoot and Provide System Maintenance - Consult with clients regarding their heating and

air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.

· Advise on System Upgrades, Improvements, and Service Plans - Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution.

What We Want from You

· Commitment to growth professionally and personally

· Enthusiasm for top notch Customer Service

· Honesty and integrity in all dealings

To Succeed in this Role

We employ a front-line service system that, when followed, will consistently generate 5-star reviews.

The owners and office team have your back and will ensure you have sufficient time with each customer to do a thorough and complete job.

You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.

You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.

How Well Measure Performance

Here are some ways well measure your performance in the role.

· Punctuality, Reliability, and Availability - These things impact our customers and the rest

of the team.

· Quality of Work - The work must be done correctly the first time.

· Efficiency - Doing the job well and promptly are critical to success in this role.

· Customer Satisfaction - You will be responsible for delivering an amazing customer experience and

ensuring high customer satisfaction.

· Key Service Metrics

- We use a scorecard system so that you have clear goals that you are confident

you can achieve and will know exactly how you are performing.

How to Know If This is the Job for You

· You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local

team and a larger community of like-minded service technicians.

· You love a smooth process . Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing

experience for our clients, while growing their income and career.

· You empathize with the customer . You understand what a customer is going through and show that you care by

listening to their concerns. You walk them through their options in a way that

the customer understands. You are there to help today and in the future.

Think you have what it takes? Apply today If you meet the requirements for the position, our system will schedule you for an interview immediately.

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