Area Manager

4 weeks ago

Miami, United States Pollo Campero Full time

Summary of Job Description & Key Responsibilities

The Area Manager will directly manage company owned restaurant operations and personnel for a specific region. The primary role is to uphold the standards and reputation of the brand while enhancing guest satisfaction and profitability. The position is to create growth opportunities through effective business planning, drive restaurant excellence with continual evaluations, coaching and building effective relationships through mutual trust and respect.

The position includes but is not limited to below key responsibilities:

• Ensures all employees in the area are trained, motivated and empowered to deliver total Guest satisfaction.

• Evaluates each restaurant’s compliance with Campero standards. Provides regular feedback and coaching on improvement; conducts periodic inspections of the restaurant.

• Communicates all customer comments and concerns to the appropriate Area or Restaurant Manager; follows up to ensure they are handled in a timely and effective way.

• Ensures all General Managers receive appropriate orientation, training and development opportunities.

• Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all employees.

• Evaluates overall performance of General Managers based on clearly communicated standards and expectations.

• Provides appropriate and effective counseling and/or discipline.

• Provides effective training and follow-up of new products, programs and changes.

• Actively recruits new General Managers; ensures employees are prepared for promotion. Matches the skills and abilities of management to the needs of the restaurants to maximize results.

• Analyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectations. 

Qualifications/Requirements:

• Bachelor’s Degree and/or applied equivalent

• Bilingual in English/Spanish Preferred

• A minimum of 3 to 5 of experience in the Restaurant Operations; can rely upon experience to make sound judgments and accomplish goals

• Strong Financial and Administrative Skills; define problems, collect data, establish facts, draw valid conclusions and provide recommended solutions

• P & L Accountability – 3rd Level

• Excellent Presentation skills; Computer skills; Written and Verbal communication skills

• Proven ability to work various projects simultaneously and prioritize the most critical, wide degree of creativity and flexibility

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