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Summary:

To obtain information from callers to the agency
to gather necessary screening information to direct the caller to the
appropriate level of care and to ensure accurate and timely documentation of
these contacts into the electronic medical record.

Responsibilities:

To
obtain information from callers to Gateway Healthcare Intake line to determine
pay-source information by verifying eligibility and coverage limitations with
all insurance companies.

Demonstrates
ability to engage clients and their families in way that is appropriate to
their age culture and psychiatric status.

Demonstrates
working knowledge of the admission and/or medical criteria regarding the
behavioral health services offered by Gateway and/or in the community (IHH/ACT;
PACS outpatient therapy; Eastman House).

Coordinates
with PES clinicians around making initial appointments; walk in's and/or
emergency evaluations.

Maintains
the schedule of appointments for the PES clinicians inclusive of initial evaluations;
warm hand off's; therapy appointments and/or clinical assessments and safety
evaluations.

Assists
with provision of insurance information to administrative staff and assists
with billing functions as needed; including verifying/researching of current
insurance.

Directs
callers with any current risk factors to speak with a PES clinician to assess
for safety; ongoing.

May
be required to attend conferences and/or trainings as requested.

May
be required to cross train other members of the department.

Will
update demographic information in the medical record; as indicated to ensure up
to date information is captured in the medical record.

Other
duties as assigned.

Other information:

QUALIFICATION REQUIREMENTS:

High
School diploma (GED) required. Bilingual (English/Spanish) highly
preferred. Must have at least 2 years
verifiable experience in an office environment.

NECESSARY
SPECIAL REQUIREMENTS:

No
professional license required.

Valid
driver's license.

CPR
and First Aid certification.

JOB KNOWLEDGE SKILL AND
ABILITY:

Effectively present information and respond to
questions from professionals managers clients family and the general public.

Read analyze and interpret professional journals
policy and procedures and governmental regulations.

Write reports and general correspondence.

Analyze client and system information identify
problems establish facts draw valid conclusions develop options and
strategies for resolving problems monitor implementation and evaluate the
problem solving process for effectiveness.

Deal with several abstract and concrete variables
concurrently.

Ability to successfully complete all required
training and certifications

Oral and written communication skills including
speech grammar spelling and legibility are at sufficient level to ensure
effective and appropriate communication.

Ability to add subtract multiply and divide in
all unites of measure using whole numbers common fractions and decimals
either manually or by use of a calculator.