Entrprise AV Cons Tech-Sr Audiovisual Support Administrator

5 days ago

Plano, United States Children's Health Full time

Job Title & Specialty Area: Audiovisual Support Administrator 

Department: Enterprise AV Cons Tech 

Location: Plano, TX 

Shift: Full-Time 

Job Type: On-Site

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Provides Tier 3 support for the Audio-Visual (AV) systems and infrastructure at all Children's Health facilities. Acts as an escalation path for team members who need assistance with more technical AV issues. Monitors and maintains the supporting AV infrastructure at all CHST facilities to ensure the stability, usability, and day-to-day functionality of all AV Equipment and Technology at Children's Health. Provides AV Support for Children's Health Events, this includes setup and operation of systems and equipment for special events.

Responsibilities:
* Setup and operation of AV systems for events like Live Streams, Town Hall Meetings, etc.
* Video Recording and Editing
* Remote event production using Zoom to support webinars with presenters in various locations.
* Maintenance of servers and their associated applications that support the AV infrastructure.
* Maintenance and Troubleshooting of internal RF and IPTV distribution systems and the TV Headends provided by DirecTV and Spectrum.
* Provide End-User training on all aspects of AV systems, effectively explaining system operation and related concepts to non-technical users
* Respond to and resolve requests for service within established Service Level Agreements, and regularly update customers on the status of their request or issue.
* Provide technical support to other IS team members and customers across various Children's campuses including Dallas, Plano, and other locations (streaming events, special events, digital signage, all aspects of Audio Visual including speakers, microphones, mixers, mobile displays, and lighting)
* Accurately document service requests promptly including root cause, problem analysis, and steps to final resolution.
* Must follow all department policies and procedures including escalation process and response times.
* Responsible for completing ongoing annual training as assigned by management and the Training Department.
* During the course of employment must be flexible for potential schedule changes in a 24-hour 7 day a 7-day-a-week environment. Flexible schedules require availability for nights and weekends including unplanned and unscheduled overtime
* Drive company and/or personal vehicle between various Children's locations to service and/or install equipment
* Possess sound knowledge of audio-visual connectivity and signal flow, and the impact of the control system and audio programming on the overall system.
* Familiar with Crestron, BiAmp, and QSYS product lines, able to configure these devices as needed.
* Familiar with the administration of Zoom, MS Teams, and Webex platforms.
* Familiar with Poly Lens and Cisco Webex Admin management platforms.
* Proficient in video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar.
* Strong understanding of RF distribution systems for Cable/Satellite TV, testing and balancing methods
* Must be able to read system schematics and floor plans.
* Experience with Remote Event Production using Zoom or similar platforms. Providing guidance to remote presenters on camera angles, proper lighting, and audio setup for events.
* Ability to work cooperatively in a team-oriented environment and possess excellent organizational, customer service, and communication skills.
* Able to handle viewing surgical procedures or patients in various stages of treatment, (this is rare for this position, but it is possible)
* Able to adapt to last-minute changes and surprises.
* Must share the mentality that we do what it takes to get the job done.
* Ability to work independently and manage time effectively.
* Ability to work under pressure.
* Ability to handle multiple issues at a time.
* Other duties as assigned to meet the customer’s needs.

WORK EXPERIENCE
* At least 6 years of experience as an Audio Visual Support technician or related field (Required) 
* At least 2 years experience with AV systems installation and service in the healthcare environment (Preferred) 

EDUCATION
* High school diploma or equivalent required; additional training beyond high school (Required) 
* Two-year Associate's degree or equivalent experience (Preferred) 

LICENSES AND CERTIFICATIONS
* QSYS Control 101 within one year from date of hire (Required) 
* Valid unrestricted driver's license and proof of insurance (Required) 
* Comp TIA A+ certification (Preferred) 

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

 Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement 

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

  • AV Support Specialist II

    1 month ago

    Plano, Texas, United States Biamp Full time

    The role, at a glance:The AV Support Specialist provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of...

  • AV Support Specialist II

    1 month ago

    Plano, United States Biamp Full time

    Job DescriptionJob DescriptionThe role, at a glance:The AV Support Specialist provides technical support, advice, and assistance to Biamp’s customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with...

  • AV Concierge Support

    3 weeks ago

    Plano, United States TEKsystems Full time

    *******Looing for pure AV support candidates************* Description: General Duties •Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals. •Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings. •Own...

  • AV Project Manager

    3 weeks ago

    Plano, United States HireSparks AV Recruiting Full time

    AV Project Manager – Plano, TXA regional AV company and leading Commercial AV integrator in the higher education space is looking for an experienced and dynamic AV Project Manager to join their growing team. If you are passionate about Audio Visual technology and have a proven track record in project management within the AV industry, we want to hear from...

  • Audio Visual Project Manager

    4 days ago

    Plano, United States HireSparks AV Recruiting Full time

    Audiovisual Project Manager – Plano, TXA leading Commercial AV integrator in the higher education space is looking for an experienced and dynamic AV Project Manager to join their growing team. If you are passionate about Audio Visual technology and have a proven track record in project management within the AV industry, we want to hear from...

  • AV Project Engineer

    1 month ago

    Plano, United States Black Box Full time

    Purpose of Job: The AV Project Engineer plays a vital role in the planning, implementation, and maintenance of various types of audiovisual, videoconferencing, and IT-related systems. You will design, specify and manage the installation of Audio Visual integrated systems while supporting the Project Manager and leadership as required. Responsible for the...

  • Systems Administrator

    1 month ago

    Plano, United States Cheil Dallas Full time

    Cheil Dallas | Brand Experience | Solutions Team Systems Administrator About us Cheil Worldwide is the 10th largest agency network in the world. Headquartered in Seoul, South Korea, founded by Samsung in 1973 to grow its local and global business. While Samsung is still a key client, our roster has evolved to include other globally recognized brands, such...

  • Labor and Delivery Administrative Care Tech

    1 month ago

    Plano, Texas, United States HCA Healthcare Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Administrative Care Tech Labor and Delivery with Medical City Plano you can be a part of an organization that is devoted to giving backBenefitsMedical City Plano, offers a total rewards package that supports the health, life,...

  • Ortho Trauma PCU Administrative Care Tech

    4 weeks ago

    Plano, United States HCA Full time

    Administrative Care Tech - Ortho Trauma PCU Shift: Full time - Days Location: Medical City Plano Hospital Introduction Do you have the career opportunities as a(an) Ortho Trauma PCU Administrative Care Tech you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nation's leading...

  • Surgical Oncology Administrative Care Tech

    1 month ago

    Plano, Texas, United States HCA Healthcare Full time

    Description Administrative Care Tech - Surgical OncologyShift: Full time - Days Location: Medical City Plano HospitalIntroductionDo you have the career opportunities as a(an) Surgical Oncology Administrative Care Tech you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nations leading...

  • Administrative Care Tech Cardiac Stepdown

    1 month ago

    Plano, Texas, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a(an) Administrative Care Tech Cardiac Stepdown you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsMedical City Plano, offers a total rewards package...

  • Ortho Trauma PCU Administrative Care Tech

    1 month ago

    Plano, Texas, United States HCA Healthcare Full time

    Description Administrative Care Tech - Ortho Trauma PCU Shift: Full time - Days Location: Medical City Plano HospitalIntroductionDo you have the career opportunities as a(an) Ortho Trauma PCU Administrative Care Tech you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nations leading...

  • IT Support Tier 1 Tech

    4 weeks ago

    Plano, United States Strategic Support Full time

    Job DescriptionJob DescriptionAs an IT Support Tier 1 Technician, you will have the opportunity to make a positive impact on our business and in the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited at the opportunity to join a successful team and be an integral part of our organization’s...

  • Sr. Desktop Technician

    4 weeks ago

    Plano, United States Connection Full time

    Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Sr. Desktop Support Technician at a well-known, Enterprise size organization. This is a direct-hire opportunity for Connection, working on-site for a outstanding end-client in the hospitality industry. The main building onsite has 2,500 end-users, and there is...

  • Sr. Desktop Technician

    2 weeks ago

    Plano, Texas, United States Connection Full time

    Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Sr. Desktop Support Technician at a well-known, Enterprise size organization. This is a direct-hire opportunity for Connection, working on-site for a outstanding end-client in the hospitality industry. The main building onsite has 2,500 end-users, and there is...

  • Sr. Technical Architect

    2 weeks ago

    Plano, Texas, United States Tavant Technologies Inc Full time

    Home Sr.Technical Architect (Ref job code:STA01-24)Sr.Technical Architect (Ref job code:STAJob Title : Sr.Technical Architect (Ref job code:STAHas multiple openings)Job Details : Type of Hire: Full TimeJob Duties :Manage analysis of system requirements, functional requirements, and use cases.Manage development of System Architecture, high level design, and...

  • AV Project Manager

    5 days ago

    Plano, United States Black Box Full time

    The NACS Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management.Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across Audio Visual industry....

  • AV Project Manager

    3 weeks ago

    Plano, United States Black Box Full time

    The NACS Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management.Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across Audio Visual industry....

  • Sr. Technical Architect

    6 days ago

    Plano, United States Tavant Technologies Inc Full time

    Home Sr. Technical Architect (Ref job code: STA 01-24) Sr. Technical Architect (Ref job code: STA 01-24) Job Title : Sr. Technical Architect (Ref job code: STA 01-24) (Has multiple openings) Job Details : Type of Hire: Full Time Job Duties : Manage analysis of system requirements, functional requirements, and use cases. Manage development of System...

  • Sr. Technical Architect

    1 month ago

    Plano, United States Tavant Technologies Inc Full time

    Home Sr. Technical Architect (Ref job code: STA 01-24) Sr. Technical Architect (Ref job code: STA 01-24) Job Title : Sr. Technical Architect (Ref job code: STA 01-24) (Has multiple openings) Job Details : Type of Hire: Full Time Job Duties : Manage analysis of system requirements, functional requirements, and use cases. Manage development of System...