Collision Estimator

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities ​

Role and Requirements

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service 

Ensure compliance with all insurance client requirements, processes and metrics 

Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery 

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Understanding of all required Insurance programs and procedures

Participate in daily “production walks” with the Management Team, as required

Support all team members when required

Participate in monthly Health & Safety and staff meeting (if required)

Attend training, information sessions and workshops recommended by Store Manager 

Maintain the store's KPI’s by maximizing role performance

Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required ​

Knowledge of Repairs and OE Guidelines 

High School Diploma or equivalent 

Awareness of where to look for answers 

Basic Computer Skills 

Compliance for DRP’s Minimum of 1-year experience 

Must be willing to complete I-CAR Training 

Valid Driver’s License

Required Skills/Abilities ​

Awareness of where to look for answers 

Basic Computer Skills 

Compliance for DRP’s Minimum of 1-year experience 

Must be willing to complete I-CAR Training 

Valid Driver’s License 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.