The Subsidy Counselor supports the Alternative Payment (AP) programs available in the respective counties by assisting and certifying families seeking or receiving child care assistance and providing resources and referral to social services that meet the client’s needs and promote their stability.

Essential Job Functions: 

Case Management

Interview families to determine their need for child care services  Collect the relevant information; assess and verify their eligibility for subsidies  Enroll families into the AP Programs in accordance with the CA Department of Social Services (CDSS) guidelines, Title V regulations/Funding Terms and Conditions.  Update and make changes in family files for eligibility and need on appropriate documents to ensure family files are in compliance at all times  Prepare and issue Notice of Action to families and corresponding notices to providers  Terminate families in accordance with guidelines and policies, both Catalyst Family Inc. Board approved policies and CDSS regulations  Assess the need for community services; provide information and refer families to services that support their stability  Conduct self-audit on family files 

Payment

Accurately process provider payments in a timely manner  Ensure providers are paid within the market rates for the population served 

Administration

Maintain family and/or provider files and keep information current  Maintain centralized eligibility list and resource and referral information  Prepare monthly reports such as outstanding provider payment or family fee data 

Accountabilities 

Certification and re-certification of families and/or providers in accordance with the CDSS guidelines and regulations Provision of comprehensive information and service to meet individual family needs  Professionalism in representing the organization in dealing with families, providers, and/or community 

Education & Experience: 

Education

The MINIMUM formal relevant education required by the position:

AA degree in social work or related field BA degree preferred

Experience

The MINIMUM relevant experience necessary to qualify for the position:

1-2 Years of experience, preferably in social work or related field 

Other Qualifications: 

Excellent communication skills  Strong customer orientation  Attention to details  Proficiency in computer software and data base management system such as Access Data Base and Excel  Proficiency in second language, such as Spanish, desirable and may be required for some positions Travel: Up to 10%

Shift Type: Full Time 

Schedule: Monday - Thursday, 8:30am - 4pm; Friday, 8:30am - 12:30pm

Compensation: $ - $ hourly

What We Offer:

Medical, Dental, and Vision Benefits (may vary depending on Full Time or Part Time status) 401(k) Retirement plan, Flexible Spending Account, Employee Assistance Program Paid vacation, sick time, and holidays  Education Reimbursement Program Discounted childcare Be constantly in a learning and growth process with trainings and professional growth advisory

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. 

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