Data Entry Associate

Overview

Scope of Responsibilities: Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders.

Responsibilities

Job Duties:

Responsible for accurate data entry of incoming prescriptions Responsible for accurate selecting billing and shipping methods for incoming patient orders Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed Provides resolution to customer service issues to ensure member satisfaction Work with members to provide resolution to payment related issues on accounts/orders Maintain and keep reasonable production as determined by supervisor May assist in orienting and training new employees Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned

Qualifications

Attendance Requirements:

Must be available, and on-time for scheduled work shifts. Must be able to work nights and weekends as required.

Educational Requirements:

Minimum: High School Diploma or GED Preferred: Pharmacy technician or related certification

Experience:

Experience in a customer service related field

Special Conditions of Employment:

Criminal background check and/or drug test

Job Skill Requirements:

Broad knowledge of medications, physician orders, and pharmacy systems Strong communication skills Outstanding customer service skills Excellent organization skills Ability to multitask and prioritize Excellent computer and keyboarding skills Successful completion of a pre-employment and/or random drug screening test

Required Training:

HIPAA Privacy Course HIPAA Security Course Fraud, Waste, and Abuse Course MethGuard Course HIPAA Privacy CE Mastery Exam HIPAA Security CE Mastery Exam Fraud, Waste, and Abuse CE Mastery Exam MethGuard CE Mastery Exam

Behavioral Traits Required:

Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with Initiative: Must work within supervision guidelines and assume additional responsibilities Flexibility: Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences Involvement: Must enjoy the demands of the job and work with interest and enthusiasm Customer Service: Must provide superior customer service (for Health Direct customers, fellow employees and business partners), listen attentively to their needs and respond appropriately Safety: Must take care of equipment and employ good safety habits Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams

Compensation:

 $15.50 - $16.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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