Patient Account Representative

4 weeks ago


Birmingham, United States Guidehouse Full time

Job Family:

Patient Account Representative


Travel Required:

None


Clearance Required:

None

What You Will Do:

The Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for making out-bound calls to insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.

  • Heavy outbound calling

  • Account Review

  • Customer Service

  • Account Updates

  • Medical Billing

  • Strong Verbal / Written Communication Skills

  • Experience needed for insurance focused opportunities:     

    • Appeals & Denials

    • Medicare/Medicaid

    • Commercial & Federal insurance carriers

    • Insurance Follow-up

    • UB-04 & CMS 1500

Duties and Responsibilities:

  • Complete all business-related requests and correspondence from patients and insurance companies.

  • Complete all assigned projects in a timely manner.

  • Assist client and patients in all requested tasks.

  • Communicate to Guidehouse management areas of concern or areas of improvement.

What You Will Need:

  • High School Diploma or GED
  • 1 year of payment posting experience

What Would Be Nice To Have:

  • Mandatory Overtime may occasionally be required for this role.
  • 1 year experience working with HealthQuest.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program


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