Field Service Technician, Busduct

7 months ago

Delaware, United States Vertiv Full time

POSITION SUMMARY

A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv 480VAC electrical bus duct systems including iMPB, HPB, TOB and metering communications as well as mechanical repairs and modifications. The FT is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The FT is also required to maintain continuous communication with CRC, Supervisor, and direct manager.

RESPONSIBILITIES 

  • A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv 480VAC iMPB, HPB, TOB and communications.
  • The Field Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate
  • Ability to evaluate the operating conditions of equipment
  • Ability to interact comfortably with all levels of internal and external customers
  • Must have the ability and self-motivation to manage one's own schedule
  • Respond to emergency calls at customer’s request
  • Strive to provide all customers a 'first time fix' for their equipment
  • Provide accurate and timely communication to internal and external customers
  • Monitoring and ensuring compliance with all safety policies, procedures, guidelines and laws.
  • Provide accurate and timely reporting of time cards, expense reports, etc
  • Drive Continuous Improvement

QUALIFICATIONS

Minimum Job Qualifications: 

  • 1+ years of hands-on electrical environment 
  • Basic training in electrical theory and technologies.
  • Basic knowledge with electrical/electronic test equipment and fundamentals
  • Mechanical aptitude 
  • Standard computer skills including MS Outlook, Word, and Excel
  • Valid driver’s license is required
  • Foster a Customer-First Mindset
  • Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

EDUCATION AND CERTIFICATIONS

  • High School Diploma or GED
  • ASMET.

PHYSICAL REQUIREMENTS

  • Must be able to consistently lift up to 50 pounds 
  • Frequent Standing
  • Frequent kneeling / crawling / stooping 
  • Frequent bending / twisting
  • Frequent climbing (stairs, ladders)
  • Frequent driving (car, van, truck)

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

ENVIRONMENTAL DEMANDS

  • Extreme cold (below 32*)
  • Extreme heat (above 100*)
  • Noise Level (Medium / High need to shout to be heard)
  • Working around moving machinery (fork-lifts, tractors)
  • Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
  • Work outdoors (no effective protection from weather)

TRAVEL TIME REQUIRED 

  • 25%

At Vertiv, we offer the stability of a global leader in a growing industry and  the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $ billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

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