Customer Scheduling Coordinator

1 month ago


Youngstown, United States Window World of PennOhio Full time
Benefits/Perks
  • Competitive, biweekly pay
  • Performance based raises
  • Retirement Plan (401K)
  • Major Medical Insurance
  • Dental/Vision Insurance
  • Colonial Life Insurance Policies
  • Paid time off
  • Paid Holidays
  • Family culture
Job Summary:


Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling  inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture. 

Role and Responsibilities:

At Window World, we take pride in our customer service As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:

  • Handle inbound and outbound calls using genuine phone etiquette.
  • Maintain knowledge of products and services.
  • Convert customer inquiries from phone, email, and text into in-home sales appointments.
  • Manage multiple Window World locations in one system.
  • Accurately create and update customer information and leave notes in a CRM.
  • Maintain a well-organized and professional workspace.
  • Work as a team to get the work for the day handled.
Additional Notes:

Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism. 



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