Collector II, Liquidation

Description

The Collector II, Liquidation is responsible for overseeing and resolving member repossession, foreclosure, and charge off accounts to maximize collections.  A Collector II, Liquidation balances maintaining strong member relationships and meets member service standards with maximizing collections.
 
Primary Responsibilities:

• Contact delinquent charged off members regarding their loans by phone, mail, and email; take appropriate action to cure the full balance by payment plan or settlement, following established procedures and regulations 
• Handle escalated member issues resulting from a  Right of Off-set or Notice of Consensual Lien 
• Perform integral asset searches on charged-off accounts to recover losses
• Evaluate deficiencies in documentation or collateral and financial information to determine borrower’s ability to repay 
• Develops repayment, collateral and documentation plan following established procedures and regulations,  including initiating legal action following established procedures and regulations 
• Proactively identify gaps in processes and procedures and make recommendations for improvements
• Conduct skip tracing post charge off, as necessary, to obtain contact information in order to contact delinquent/defaulted members
• Review and approve/deny system override requests from other departments on charged-off accounts
• Participate in department projects and initiatives, including systems upgrades, quality control, and testing

 
Experience and Education Requirement:

• Minimum Education:  High School Diploma or equivalent 
• Minimum 3 years’ experience in third party collections or charge off collections, preferably in the financial services industry
• Knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is required  
• Understanding of loan calculations including APR, amortization schedules and simple interest calculations
• Effective time management skills and the ability to work independently or in a collaborative team environment
• Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
• Strong problem solving and decision making skills with a strong attention to detail
• Strong communication and influencing skills; able to write/speak clearly
• Ability to professionally handle sensitive documents
• Familiarity with a core banking system
• Working knowledge of Microsoft Office Suite 
• Certification/License: N/A

Location: Hillsboro, OR 97124 (HYBRID)
 
Target Compensation in Hillsboro, OR: $24.52 - $27.40 + annual bonus
 
Benefits options include:  

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more
  
First Tech is not currently offering Visa sponsorship for this position

#FTFSAM

---